“Consumer Cellular does a lot of work to train our frontline employees through our Consumer Cellular University. However, outside of that customer service representative population, I identified a huge gap in the development of the rest of our employees. I saw a need to focus on developing the rest of our people – specifically our leaders.”
“I really like the commitment questions, which help us predict turnover. The Focus Agent is super helpful. We appreciate the algorithm’s recommendations, and we notice whatever we select as a focus area is directly impacted in the following year’s survey.”
“The biggest standout of Skills Coach is a combination of getting that daily reminder and having something to act on. It challenges me to try skills out with other people, even beyond my direct reports. Just having it consistent as a reminder challenged me each day and reminded me to keep doing it.”
“My role today involves ensuring our team has the support and tools they need to thrive. It’s hard to measure that – it’s not a simple yes or no checkbox – so we use Culture Amp to measure whether we’re headed in the right direction and doing our job effectively.”
“Great people professionals have a robust toolbox for driving people strategy and objectives, Culture Amp is a key tool in the toolbox of an effective people leader.”
“We need to help managers prioritize because it can be overwhelming. Many don’t know where to focus their time, so part of HR’s role is to help narrow the focus.”
“I like Skills Coach because you can get through it quickly, but still know you learned something that day.”
“I really appreciate getting this helpful information right in front of me in the morning when I’m starting off and then I think about it throughout the day and incorporate it into my daily interactions.”
“If we look after our team members, they can look after our communities and suppliers and help us ‘win together’. It’s all about the connection."
“I think every organization needs to know how its employees are doing. And a third-party partner is critical if you really want to know how your employees are feeling.”
“Each leader at ZS is responsible for the engagement of their own team. But that has its own challenges, like time zones, working styles, and the different types of work that have to get done within one single team.”
“We immediately recognised the benefits it could bring to Bank First. The platform is cost effective but the main benefit we see is the complete freedom we have over the design, questions and set up of our surveys."
“We spent considerable time and effort educating employees on the concept of feedback – putting it into context, explaining why it is important and what constitutes constructive comments.”
“Culture Amp is an important piece for me to make sure we’re collecting employee voices in a meaningful way.”
"The first one was people not understanding how their contributions align with overall business goals. The second one was related to bias and whether or not people trusted their managers to have the best information to rate their performance. We knew those were two highlights that wanted to tackle, and it made sense to really think about performance management as part of the solution."