142 Chargebee Testimonials

"Chargebee Retention gives us valuable, timely voice-of-customer insights at the point of cancel that are now core to our product improvement workstreams and retention activities. By reading comments in Chargebee Retention, we realized that customers were not reaching their ‘a-ha moment’ quickly enough within the tool."

"What's really interesting is that every single person in our company is extremely familiar with Chargebee and how to use it and how to get the most out of it. And there is no other tool besides Slack that that applies to. And I think that just demonstrates how critical subscription billing management is to the leadership, to the product team, to sales, to customer support. It's easy to think of it as just an operational piece of your backend, but it is quite critical. And I would not have guessed that back in 2016. I would say this is a ‘set-it-and-forget-it’ piece of technology."

"Oh, don't even get started building one[in-house billing]. Total waste of time, if that's not your business model. I would always recommend Chargebee because it's really not even close to being worth developing a process yourself it’s bound to be error-prone as well. We're dealing with a financial process here and nobody can really afford the time to sort out mistakes in that process and so on. So just get one."

"Chargebee Retention allowed us to quickly test and improve a neglected part of our flow. No other tool allows for quick testing of 5 different offers to all groups of customers and targeting of those offers to specific groups for optimization."

"Our backend focuses on translating user information and how the business utilizes that data to reach more people, improving delivery efficiency, and presenting highly contextualized products suitable for the individual dog’s needs. Chargebee's APIs play a pivotal role in making this possible."

“While evaluating out-of-the-box eCommerce platforms like Shopify with Recharge and other plug-ins, we quickly realized that the degree of complexity involved in creating individual meal plans required us to create our custom application. So we adopted a headless stack with complete control on the frontend while Chargebee’s seamless API integration took care of the subscription layer at the backend."

"The most important thing is that I did not feel like I was left alone. I truly felt that we were on the same page working on the compliance issue and that I had not been treated like just another number."

"As a CPO, I absolutely love Chargebee Entitlements as it gives us the agility to experiment with new pricing strategies. By enabling us to quickly adapt to changing market conditions and customer demands, it helps us stay ahead of our competitors and also opens up a lot of market opportunities."

"For startups, consistent time-to-market is very important. This means keeping the pricing and packaging of features iterable and having the flexibility to go live with the experiments faster than the competition. Chargebee Entitlements’ easy-to-use UI allowed us to manage features, customize feature access on a customer-level, and offer limited-period feature trials. The best part is that our customer success or product teams are easily able to make these changes without any developer dependency."

"Chargebee Entitlements’ API helps us answer “which features does a customer have access to as a part of their subscription?” instantly without any custom code. We had custom JSON documents for each subscription and its entitlements, and our own code to read and summarize these entitlements in a consumable format. With Chargebee Entitlements, our codebase is much leaner."

“Implementing Chargebee to manage our in-app purchases and centralize our web and mobile subscriptions has given us deeper visibility not just into our revenue across platforms but has also helped identify our mobile subscribers. Chargebee has helped us save close to 3 months of precious developer hours.”

"With pricing experiments through Chargebee, our acquisition revenue went up by 20%, and we managed to increase our net new acquisitions per month by over 40%. Chargebee made the migration to a new pricing model supremely easy, and we are now expecting more expansion because of our new seat-based pricing."

"To give access to the coupon section in Recurly, we needed to give access to the whole account configuration. One could accidentally disable the gateway, change the plans, or update pricing. With better access controls in Chargebee, we could eliminate risks to the business as we grew and added more people and processes."

“99% of businesses don't necessarily want access to credit, What they really want is a mechanism to empower their teams to spend money and do their jobs.”

“As a startup and because of the nature of our business, it's really important that we get that money from our customers as quickly as possible; otherwise, we can't grow."