142 Chargebee Testimonials

"Working with Chargebee to implement our billing system has been a pleasure. Their APIs and documentation are clear and easy to work with and their support team is excellent. They have been very responsive to suggestions and feature requests."

"Flexibility around subscription types is probably the biggest win — being able to view all our subscriptions in one place and learning the absolutely everything in the subscriptions trail. Chargebee cut down time spent managing subscriptions by about 80% compared to our previous process."

"Chargebee gives us the flexibility to combine different billing approaches for our products and services. This allows us to offer both flat fee and usage-based pricing options, as well as easily configure freemium vs. free trial subscriptions."

"One of the best things that Receivables does, is that it pulls out all the pending invoices automatically from our accounting system and helps us send out emails to all our customers with a click of a few buttons. This was a huge manual process earlier and it now happened entirely on the receivables platform. It isn't a wonder that in the last few years our DSOs have come down by more than 30%."

"With Chargebee, we were able to reduce churn by 20% nearly instantly after deployment. When compared to building an internal solution, with the same feature set, Chargebee Retention was the obvious choice."

"We had to get good at serving all corners of the market - from long tail to mid-market commercial, through to enterprise - really quickly. That’s when I realized that there’s not a lot of information on how to do that from a retention angle. At that time, partnering with Chargebee Retention enabled us to get better at caring for all customer segments simultaneously, helping us to save a good chunk of our revenue when it really mattered."

"The integration between Chargebee and HubSpot is allowing us to spend less time worrying and moving data between systems and more time focused on serving our partners."

"Chargebee’s integration with HubSpot empowered our sales teams and accelerated our deal closures by 2X. By also integrating with our accounting system (Xero), Chargebee has been a game-changer for us as it lies at the core of our tech stack and helps the seamless flow of financial data across our upstream and downstream systems."

"What started as three simple pricing tiers expanded as we introduced customized plans and went through 3-4 price revisions. And since we bill in 15+ currencies, we have to factor that too, even for a minor price change. It’s a relief that Chargebee’s Product Catalog helps manage this without complicating the catalog management."

"In today’s hyper-competitive market, if we are not equipped with the right tools, we are lost. I would prefer a system like Chargebee any day as it helps with everything from invoicing and taxes to payment collection and reconciliation."

"With Chargebee’s native support for localized prices, taxes, renewal workflows, and reports, a few days is all it takes for us to enter a new market, not months. This 10x faster time-to-market is a game-changer for us, and we’re confident of growing 5x in our new markets within five years."

"Optimizing for saves has been a really exciting part of using Chargebee Retention. We've been improving our process and adjusting messaging for all the different offers. Before, we didn't have the tools to see what was working, so it was hard to say where we should go next, but Chargebee Retention has given us the insight we needed."

"With the help of Chargebee RevRec, we’ve been able to grow and save money. The automation of processes itself easily saves us an operating cost of over $150,000 annually. We foresee our yearly audits taking days, not weeks, despite our complex revenue streams, thanks to Chargebee RevRec."

"Chargebee Retention enables our revenue teams to iterate on our cancel experience rapidly without needing internal product resources. That was an advantage for our team right from the start. We’re empowered to test different copy, creative and offers without needing engineers, and that’s allowed us to move and learn faster."

"Despite there being the potential for a huge cancellation cliff, our overall [cancellation] numbers only increased by a few percentage points in those critical months in 2021. This showed that the combined approach of proactive outreach and cancel offer optimization was working."