142 Chargebee Testimonials

"We know that Doodle is used for many things - from sign-ups for events and meeting friends, to business meetings and salespeople scheduling calls. We realized that there’s a use-case that we touched, but we haven't solved completely yet: the busy professional. They have multiple meetings in offices every week and need to find a suitable time for groups within and outside their organisation. So we set out to win this market."

"Easy integration. Enhanced reporting capabilities. Excellent customer support- this is huge considering how deficient many players in the space are when it comes to actually servicing the client post integration."

“We want to incentivize add-on purchases to customer subscriptions. Our customers should be able to mix, match, and add coffee creamers, coffee pods, or apple cider vinegar gummies based on their preferences. This strategy should work in the interest of our customers as well as increase our average order value(AOV) without us having to invest in digital ads to acquire new customers for our family of products. We already have them!”

"With Chargebee, we were able to reduce churn by 20% nearly instantly after deployment. When compared to building an internal solution, with the same feature set, Chargebee Retention was the obvious choice."

"We had to get good at serving all corners of the market - from long tail to mid-market commercial, through to enterprise - really quickly. That’s when I realized that there’s not a lot of information on how to do that from a retention angle. At that time, partnering with Chargebee Retention enabled us to get better at caring for all customer segments simultaneously, helping us to save a good chunk of our revenue when it really mattered."

"The integration between Chargebee and HubSpot is allowing us to spend less time worrying and moving data between systems and more time focused on serving our partners."

"Chargebee’s integration with HubSpot empowered our sales teams and accelerated our deal closures by 2X. By also integrating with our accounting system (Xero), Chargebee has been a game-changer for us as it lies at the core of our tech stack and helps the seamless flow of financial data across our upstream and downstream systems."

"What started as three simple pricing tiers expanded as we introduced customized plans and went through 3-4 price revisions. And since we bill in 15+ currencies, we have to factor that too, even for a minor price change. It’s a relief that Chargebee’s Product Catalog helps manage this without complicating the catalog management."

"In today’s hyper-competitive market, if we are not equipped with the right tools, we are lost. I would prefer a system like Chargebee any day as it helps with everything from invoicing and taxes to payment collection and reconciliation."

"With Chargebee’s native support for localized prices, taxes, renewal workflows, and reports, a few days is all it takes for us to enter a new market, not months. This 10x faster time-to-market is a game-changer for us, and we’re confident of growing 5x in our new markets within five years."

"Optimizing for saves has been a really exciting part of using Chargebee Retention. We've been improving our process and adjusting messaging for all the different offers. Before, we didn't have the tools to see what was working, so it was hard to say where we should go next, but Chargebee Retention has given us the insight we needed."

"With the help of Chargebee RevRec, we’ve been able to grow and save money. The automation of processes itself easily saves us an operating cost of over $150,000 annually. We foresee our yearly audits taking days, not weeks, despite our complex revenue streams, thanks to Chargebee RevRec."

"Chargebee Retention enables our revenue teams to iterate on our cancel experience rapidly without needing internal product resources. That was an advantage for our team right from the start. We’re empowered to test different copy, creative and offers without needing engineers, and that’s allowed us to move and learn faster."

"Despite there being the potential for a huge cancellation cliff, our overall [cancellation] numbers only increased by a few percentage points in those critical months in 2021. This showed that the combined approach of proactive outreach and cancel offer optimization was working."

"Chargebee Retention gives us valuable, timely voice-of-customer insights at the point of cancel that are now core to our product improvement workstreams and retention activities. By reading comments in Chargebee Retention, we realized that customers were not reaching their ‘a-ha moment’ quickly enough within the tool."