142 Chargebee Testimonials

"Despite there being the potential for a huge cancellation cliff, our overall [cancellation] numbers only increased by a few percentage points in those critical months in 2021. This showed that the combined approach of proactive outreach and cancel offer optimization was working."

"Previously, our finance team struggled with managing platforms, handling refunds and discounts, and navigating the changing policies of mobile app stores. Chargebee's Mobile solutions offer better visibility, saving us an impressive 50-60% of the time spent on in-app purchases and revenue tracking."

"We have a few customers who can’t pay us through entering a credit card with automated payments and Chargebee can handle such payments and account for them thanks to their integration with GoCardless apart from Stripe. We get so much more out of Chargebee. It aggregates all our payment gateways which ensures we don’t miss any revenue."

“As a startup and because of the nature of our business, it's really important that we get that money from our customers as quickly as possible; otherwise, we can't grow."

"Our primary goal was to ensure customers understood the long-term benefits of this change. By switching to online payments, our customers could leverage the Chargebee self-serve portal for plan upgrades or user license changes instead of contacting our team. This convenient solution proved an instant success, significantly saving time for our customers and support teams."

"Automating subscription and revenue operations is paramount for finance teams, particularly in challenging economic conditions. With Chargebee's seamless integration with payment providers, we transitioned from 'high-touch' to 'no-touch' subscription lifecycle operations. Our team's efficiency has skyrocketed, positioning us as strategic partners in Xentral's ambitious growth journey."

"Chargebee's integration with Adyen enables seamless collection of SEPA and iDEAL payments, vital for our success in the Dutch market. It eliminates the requirement of custom API integrations by directly communicating customer and payment data with Adyen."

"At some point, you must decide whether to build or buy systems. There’s no real value in building something as complex as subscription billing unless it's part of your core offering. Choosing a vendor like Chargebee proves to be cost-effective when you consider the engineering bandwidth and focus it frees up, which can be used to further your core business."

"We are immensely excited about the future of Club Pret – it’s a huge part of the business. With Chargebee and Adyen on board, we have the reassurance that our subscription is robust and scalable – and with all the possibilities to experiment, optimize, and innovate our offering, we hope to share the ‘Joy of Pret’ with more people more easily than ever before."

“Generosity is a core company value at Pret, and the subscription program reflected this from day one, However, with great success and growth came churn and the need to optimize previously blanket discounts.”

"Generating customized invoices, and accepting payments without interruption, while staying compliant with countries' taxation policies seemed like a herculean task. Expanding globally was tricky, but Chargebee handheld our billing operations with utmost ease."

“Chargebee was the clear choice since it ticked all the boxes for us! Its integration using Javascript was super easy with minimal coding on our side, the documentation was clear and well made, the customer care was kind and reactive, and they always answered our issues quickly and to the point. Also, the startup credits via Global Accelerator Network (GAN) from Chargebee's Startup Partner Network were icing on the cake, they were useful in keeping our tech-stack expenditure minimal in our early days."

"The customer experience is the next competitive battleground."

"Chargebee’s onboarding process was extremely smooth. The documentation was solid and their support team has been super quick in responding. Our team can easily manage everything to do with customer billing. It would have taken us months or years to create all the options that Chargebee supports out of the box. 100% of our revenue growth has been on Chargebee. It's key to our success."

"Besides being taxing for our team to go through hundreds of subscription records in Chargify to find the right information, sending multiple invoices instead of a consolidated invoice always risked customers missing out on some payments. Another challenge was that we couldn’t issue credit notes with Chargify — we had to create them on our own, and it didn’t inspire confidence in our customers."