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"We needed a tool that allowed us to quickly and cost-effectively analyze 50’000 verbatims per quarter while still making sure that the output is as interpretable and accurate as if it were fully analyzed by humans. Caplena is the only tool we’re aware of which can achieve this, notably four …
"Caplena is our invaluable partner in comprehending the voices of our passengers across the globe. With the capacity to manage vast volumes of open-ended responses in multiple languages, it auto-categorizes topics, providing insights into aspects like driver behavior, punctuality, and hygiene, while maintaining neutrality and objectivity. This empowers us to …
Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is …
Chattermill uses cutting edge artificial intelligence to analyse customer feedback across customer touchpoints for organisations to harness customer insights at scale, boost customer loyalty and brand advocacy. They combine machine …
Thematic analyzes customer feedback to help companies improve customer experience. Feedback is connected from multiple sources, giving richer context and deeper insight into what’s affecting CX metrics, such as satisfaction …
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