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Caplena

Read 16 Caplena reviews and testimonials from customers, explore 13 case studies and customer success stories, and watch 4 customer videos to see why companies chose Caplena as their Customer Feedback Management Software

Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them.

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  • 16 Testimonials View
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Customer Rating Review Score based on 785 reference ratings
4.8/5.0 (785)

16Testimonials

  • "We needed a tool that allowed us to quickly and cost-effectively analyze 50’000 verbatims per quarter while still making sure that the output is as interpretable and accurate as if …

    Laura Colledani Head Of Food And Retail

  • "Since we started using Caplena, revealing insights from open ended customer feedback has become faster and easier. Our team uses Caplena as an insights hub to quickly provide insights to …

    Simon Bühler Project Manager Market

  • "Through Caplena we were able to enhance the skills of our team, amplifying our role as enablers and advisors. The effort of the prior outlined processes of manual coding was …

    Silvia Hofer Market Insight Manager
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13 Case Studies

  • Factworks has been able to cut the turnaround time on their open-ended …

    Pia Helen Kampf Research Consultant

  • AI-driven Driver Analysis of Hansaplast Amazon Reviews

  • Within two weeks from start to finish LINK & Coop were able …

    Laura Colledani Head Of Food And Retail
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4 Customer Videos

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Additional Caplena Information & Resources

Read Caplena Reviews, Testimonials & Customer References from 16 real Caplena customers.

Browse Caplena Case Studies, Customer Success Stories, & Customer References from 13 businesses that use Caplena.

Watch Caplena Customer Videos to learn why 4 businesses chose Caplena.

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