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Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them.
"Caplena is our invaluable partner in comprehending the voices of our passengers across the globe. With the capacity to manage vast volumes of open-ended responses in multiple languages, it auto-categorizes …
"Caplena has been a game changer in how we work with our open ended data. It enables fast, and powerful analysis of big data sets of long hand verbatim. Critically, …
"Rugby as a sport is full of jargon so some of our terms aren't recognizable at first glance to a computer. We can chuck them into this [Caplena] platform and …
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