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Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them.
"We used Caplena to improve the Teufel Boomster, which had high satisfaction ratings, but quantitative KPIs showed room for customer-centric improvement. Caplena helped us identify areas for improvement, like a …
"Caplena’s intelligent algorithm has increased our efficiency with both tracking and ad hoc studies."
"What truly stands out for us with Caplena is the customizable topic collection and the user interface that allows us to fine-tune the coding process. It's incredibly easy to use …
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