Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them.
"Getting started was easy. We were able to simply transfer the existing codebook from our customer satisfaction survey to code the Google Maps reviews. Today, we can almost completely automatically evaluate 10,000 reviews per year. The connection between the Google Maps star rating and the free-text reviews helps us to identify the drivers of satisfaction or dissatisfaction and to visualize them."
Read Caplena Reviews, Testimonials & Customer References from 16 real Caplena customers.
Browse Caplena Case Studies, Customer Success Stories, & Customer References from 13 businesses that use Caplena.
Watch Caplena Customer Videos to learn why 4 businesses chose Caplena.