Read 16 Caplena reviews and testimonials from customers, explore 13 case studies and customer success stories, and watch 4 customer videos to see why companies chose Caplena as their undefined

Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them.

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Customer Rating Review Scorebased on 651 reference ratings
4.8/5.0 (651)

16Testimonials

  • "We needed a tool that allowed us to quickly and cost-effectively analyze 50’000 verbatims per quarter while still making sure that the output is as interpretable and accurate as if it were fully analyzed by humans. Caplena is the only tool we’re aware of which can achieve this, notably four all our languages (German, French, English, Italian)."

    Laura ColledaniHead Of Food And Retail
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13 Case Studies

  • Within two weeks from start to finish LINK & Coop were able to complete the entire project of analyzing the quarterly feedback

    Laura ColledaniHead Of Food And Retail
12 more case studiescurrently locked

4 Customer Videos

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    Tal SchechterHead Of Operations Tools & Systems
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Additional Caplena Information & Resources

Read Caplena Reviews, Testimonials & Customer References from 16 real Caplena customers.

Browse Caplena Case Studies, Customer Success Stories, & Customer References from 13 businesses that use Caplena.

Watch Caplena Customer Videos to learn why 4 businesses chose Caplena.

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