Read 16 Caplena reviews and testimonials from customers, explore 13 case studies and customer success stories, and watch 4 customer videos to see why companies chose Caplena as their undefined

Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them.

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Customer Rating Review Scorebased on 534 reference ratings
4.8/5.0 (534)

16Testimonials

  • "Getting started was easy. We were able to simply transfer the existing codebook from our customer satisfaction survey to code the Google Maps reviews. Today, we can almost completely automatically evaluate 10,000 reviews per year. The connection between the Google Maps star rating and the free-text reviews helps us to identify the drivers of satisfaction or dissatisfaction and to visualize them."

    Jan RutenbergHead Of Market Research
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13 Case Studies

  • Deutsche Post DHL Group - Customer Case Study

    Sören BödderResearch Consultant
12 more case studiescurrently locked

4 Customer Videos

3 more videoscurrently locked

Additional Caplena Information & Resources

Read Caplena Reviews, Testimonials & Customer References from 16 real Caplena customers.

Browse Caplena Case Studies, Customer Success Stories, & Customer References from 13 businesses that use Caplena.

Watch Caplena Customer Videos to learn why 4 businesses chose Caplena.

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