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Caplena

Read 16 Caplena reviews and testimonials from customers, explore 13 case studies and customer success stories, and watch 4 customer videos to see why companies chose Caplena as their Customer Feedback Management Software

Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them.

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  • 16 Testimonials View
  • 13 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 831 reference ratings
4.8/5.0 (831)

16Testimonials

  • "What truly stands out for us with Caplena is the customizable topic collection and the user interface that allows us to fine-tune the coding process. It's incredibly easy to use …

    Lisa Knowles User Insight Analytics Manager

  • "Rugby as a sport is full of jargon so some of our terms aren't recognizable at first glance to a computer. We can chuck them into this [Caplena] platform and …

    Tory Clarkson Insights Manager

  • "Since we started using Caplena, revealing insights from open ended customer feedback has become faster and easier. Our team uses Caplena as an insights hub to quickly provide insights to …

    Simon Bühler Project Manager Market
15 more testimonials currently locked

13 Case Studies

  • Factworks has been able to cut the turnaround time on their open-ended …

    Pia Helen Kampf Research Consultant

  • Deutsche Post DHL Group - Customer Case Study

    Sören Bödder Research Consultant

  • How to grow with a brand-new AI-based service while strengthening image as …

    Eleonora Paul Business Analyst
12 more case studies currently locked

4 Customer Videos

  • England Rugby - Customer Success Story (Tory Clarkson - Insights Manager)
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    Tory Clarkson Insights Manager
  • How Miro uses Caplena.com
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    Lisa Knowles User Insight Analytics Manager
  • FlixBus - Customer Success Story (Tal Schechter - Head Of Operations Tools & Systems)
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    Tal Schechter Head Of Operations Tools & Systems
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Additional Caplena Information & Resources

Read Caplena Reviews, Testimonials & Customer References from 16 real Caplena customers.

Browse Caplena Case Studies, Customer Success Stories, & Customer References from 13 businesses that use Caplena.

Watch Caplena Customer Videos to learn why 4 businesses chose Caplena.

FeaturedCustomers has 1,987,050+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.