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Caplena

Read 16 Caplena reviews and testimonials from customers, explore 13 case studies and customer success stories, and watch 4 customer videos to see why companies chose Caplena as their Text Analytics Software

Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them.

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  • 16 Testimonials View
  • 13 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 908 reference ratings
4.8/5.0 (908)

16Testimonials

  • "Through Caplena we were able to enhance the skills of our team, amplifying our role as enablers and advisors. The effort of the prior outlined processes of manual coding was …

    Silvia Hofer Market Insight Manager

  • "Getting started was easy. We were able to simply transfer the existing codebook from our customer satisfaction survey to code the Google Maps reviews. Today, we can almost completely automatically …

    Jan Rutenberg Head Of Market Research

  • "Rugby as a sport is full of jargon so some of our terms aren't recognizable at first glance to a computer. We can chuck them into this [Caplena] platform and …

    Tory Clarkson Insights Manager
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13 Case Studies

  • With Caplena as a guiding partner, FlixBus navigated the complexities of passenger …

    Tal Schechter Head Of Operations Tools & Systems

  • How to grow with a brand-new AI-based service while strengthening image as …

    Eleonora Paul Business Analyst

  • Through Caplena Dr. Schär was able to enhance the skills of their …

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4 Customer Videos

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Additional Caplena Information & Resources

Read Caplena Reviews, Testimonials & Customer References from 16 real Caplena customers.

Browse Caplena Case Studies, Customer Success Stories, & Customer References from 13 businesses that use Caplena.

Watch Caplena Customer Videos to learn why 4 businesses chose Caplena.

FeaturedCustomers has 2,123,273+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.