Read 16 Caplena reviews and testimonials from customers, explore 13 case studies and customer success stories, and watch 4 customer videos to see why companies chose Caplena as their undefined

Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them.

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Customer Rating Review Scorebased on 494 reference ratings
4.8/5.0 (494)

16Testimonials

  • "Caplena has empowered DHL Group to turn the collective voice of our 600,000 employees into a force for innovation and growth. With its cutting-edge analytics and language capabilities, we've unlocked new levels of understanding and unity across our global workforce."

    Sören BödderResearch Consultant
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13 Case Studies

  • With Caplena as a guiding partner, FlixBus navigated the complexities of passenger feedback, transforming insights into actionable strategies for tangible improvements

    Tal SchechterHead Of Operations Tools & Systems
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4 Customer Videos

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Additional Caplena Information & Resources

Read Caplena Reviews, Testimonials & Customer References from 16 real Caplena customers.

Browse Caplena Case Studies, Customer Success Stories, & Customer References from 13 businesses that use Caplena.

Watch Caplena Customer Videos to learn why 4 businesses chose Caplena.

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