Caplena

Read 16 Caplena reviews and testimonials from customers, explore 13 case studies and customer success stories, and watch 4 customer videos to see why companies chose Caplena as their

Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them.

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  • 16 Testimonials View
  • 13 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 719 reference ratings
4.8/5.0 (719)

16Testimonials

  • "Since 2002 Factworks has grown from a three-person garage startup to a thriving company with over 60 research experts who love crunching numbers. All research at Factworks is precisely tailored …

    Pia Helen Kampf Research Consultant

  • "What truly stands out for us with Caplena is the customizable topic collection and the user interface that allows us to fine-tune the coding process. It's incredibly easy to use …

    Lisa Knowles User Insight Analytics Manager

  • "Caplena has empowered DHL Group to turn the collective voice of our 600,000 employees into a force for innovation and growth. With its cutting-edge analytics and language capabilities, we've unlocked …

    Sören Bödder Research Consultant
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13 Case Studies

  • Factworks has been able to cut the turnaround time on their open-ended …

    Pia Helen Kampf Research Consultant

  • An insight company doubles its revenue, by tapping into Caplena’s API

    Frank Buckler Ceo & Founder

  • Through Caplena, Tegut was able to easily analyse all forms of user …

    Jan Rutenberg Head Of Market Research
12 more case studies currently locked

4 Customer Videos

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Additional Caplena Information & Resources

Read Caplena Reviews, Testimonials & Customer References from 16 real Caplena customers.

Browse Caplena Case Studies, Customer Success Stories, & Customer References from 13 businesses that use Caplena.

Watch Caplena Customer Videos to learn why 4 businesses chose Caplena.

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