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Caplena Case Studies

  • With Caplena as a guiding partner, FlixBus navigated the complexities of passenger feedback, transforming insights into actionable strategies for tangible improvements

  • Through Caplena Dr. Schär was able to enhance the skills of their team, amplifying their role as enablers and advisors

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  • Medallia
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    4.8 / 5.0
    Customer References 332 total
    About

    Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is …

  • Chattermill
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    4.8 / 5.0
    Customer References 91 total
    About

    Chattermill uses cutting edge artificial intelligence to analyse customer feedback across customer touchpoints for organisations to harness customer insights at scale, boost customer loyalty and brand advocacy. They combine machine …

  • Thematic
    Reference Rating
    4.8 / 5.0
    Customer References 44 total
    About

    Thematic analyzes customer feedback to help companies improve customer experience. Feedback is connected from multiple sources, giving richer context and deeper insight into what’s affecting CX metrics, such as satisfaction …

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