Chattermill uses cutting edge artificial intelligence to analyse customer feedback across customer touchpoints for organisations to harness customer insights at scale, boost customer loyalty and brand advocacy. They combine machine learning with a deep understanding of a company and their customers, seamlessly integrating with any system used to collect feedback. They then deliver precise, actionable insights enabling their partners to have a complete, objective understanding of their customers every day.
"At Uber, rider feedback and the actionable data that stems from analyzing it is hugely important to us,To continue delivering the best experiences for our riders, we need to be able to extract insights from NPS that can guide us on a region-by-region basis. We required a single source of truth for our customer data. That’s what Chattermill gives us."
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