Caplena Testimonials

"We used Caplena to improve the Teufel Boomster, which had high satisfaction ratings, but quantitative KPIs showed room for customer-centric improvement. Caplena helped us identify areas for improvement, like a key lock to prevent unintentional operation during transportation or a modified carry handle for customers with bigger hands, based on open text fields for specific feedback."

"Start quickly, iterate fast. Often managers want to implement an all-encompassing solution suitable for every purpose and event. But this will result in huge, long-running projects which all-too often fail. Be lean: Start, also if many things are still manual, but just start. Then automate one step after another. You will automatically prioritize the processes which are most tedious – and often those aren’t the ones you expected initially!"