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"Getting started was easy. We were able to simply transfer the existing codebook from our customer satisfaction survey to code the Google Maps reviews. Today, we can almost completely automatically evaluate 10,000 reviews per year. The connection between the Google Maps star rating and the free-text reviews helps us to …
"Caplena has been a game changer in how we work with our open ended data. It enables fast, and powerful analysis of big data sets of long hand verbatim. Critically, the machine learning element allows us the flexibility to adapt our coding to emerging data trends, and a level of …
Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is …
Chattermill uses cutting edge artificial intelligence to analyse customer feedback across customer touchpoints for organisations to harness customer insights at scale, boost customer loyalty and brand advocacy. They combine machine …
Thematic analyzes customer feedback to help companies improve customer experience. Feedback is connected from multiple sources, giving richer context and deeper insight into what’s affecting CX metrics, such as satisfaction …
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