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"Caplena has been a game changer in how we work with our open ended data. It enables fast, and powerful analysis of big data sets of long hand verbatim. Critically, the machine learning element allows us the flexibility to adapt our coding to emerging data trends, and a level of …
"Rugby as a sport is full of jargon so some of our terms aren't recognizable at first glance to a computer. We can chuck them into this [Caplena] platform and just make little tweaks so that it picks up things like tries, points, conversions, COVID, and rugby and it does …
Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is …
Chattermill uses cutting edge artificial intelligence to analyse customer feedback across customer touchpoints for organisations to harness customer insights at scale, boost customer loyalty and brand advocacy. They combine machine …
Thematic analyzes customer feedback to help companies improve customer experience. Feedback is connected from multiple sources, giving richer context and deeper insight into what’s affecting CX metrics, such as satisfaction …
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