"After evaluating a number of commercial and open-source solutions we found Caplena, which outperformed all alternatives by a mile. We now use Caplena to perform insightful and automated key driver analysis on NPS surveys for our clients and can wholly recommend it."
"Start quickly, iterate fast. Often managers want to implement an all-encompassing solution suitable for every purpose and event. But this will result in huge, long-running projects which all-too often fail. Be lean: Start, also if many things are still manual, but just start. Then automate one step after another. You will automatically prioritize the processes which are most tedious – and often those aren’t the ones you expected initially!"












