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"We used Caplena to improve the Teufel Boomster, which had high satisfaction ratings, but quantitative KPIs showed room for customer-centric improvement. Caplena helped us identify areas for improvement, like a key lock to prevent unintentional operation during transportation or a modified carry handle for customers with bigger hands, based on …
"Through Caplena we were able to enhance the skills of our team, amplifying our role as enablers and advisors. The effort of the prior outlined processes of manual coding was reduced by up to 90%!"
Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is …
Chattermill uses cutting edge artificial intelligence to analyse customer feedback across customer touchpoints for organisations to harness customer insights at scale, boost customer loyalty and brand advocacy. They combine machine …
Thematic analyzes customer feedback to help companies improve customer experience. Feedback is connected from multiple sources, giving richer context and deeper insight into what’s affecting CX metrics, such as satisfaction …
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