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"We have a very complex call center, and we’re adding new customer queues all the time. We can now make live adjustments to the schedule, enter exceptions, and monitor adherence in Calabrio ONE, and we’ve gained a lot of efficiency. Our workforce supervisors have so much more insight into the …
"The tools are easy to use and logical to navigate. And, it doesn’t require a large team to administer! It has helped us elevate our contact center performance to a much higher level."
Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision-makers to anticipate, respond and take action. …
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