145 Brandwatch Testimonials

"Whenever we find an opportunity thanks to Brandwatch, the creative team goes inside the Vector Lab and talks to our analysts. People move and communicate in social media all the time. This makes it impossible to communicate efficiently without a platform such as Brandwatch."

"Audiences is the stand out new addition to our suite of proprietary and third party tools. When we use Audiences within Metia’s structured customer profiling methodology, our clients experience extraordinary improvements in ROI performance."

“Even with the negatives, those word clouds help us understand what areas are causing friction and where we need to put in work. It’s a very very rich data set because it is raw and honest feedback, unsolicited.”

“Brandwatch’s historical social media data tracking and coverage in 25 languages was exactly what we needed.”

“Hootsuite is great for us. Just this morning I was looking at direct messages and comments, making assignments that notify coordinators at different hospitals. Hootsuite empowers our team to be autonomous and take ownership— without the risk.”

"Undoubtedly their biggest achievement was watching every minute of the show, and live-tweeting along with thousands of superfans, delivering over 32 impressions and gaining massive reach for our brand association."

“With awareness as our primary objective, we needed to partner with a vendor that really understood what we were trying to achieve. Working with a tool that tracked global conversation and interaction across different sites proved to be crucial, and Brandwatch was the obvious choice for helping us dissect the actual meaning behind the conversation.”

“The Brandwatch platform provides all the features that we required when we developed Creation Pinpoint a product that is easily customized, flexible, fast and user-friendly. We can rapidly configure and launch a project with confidence that this will give our clients an edge in dealing with whatever emerging health issue they need investigated."

“As we continue to grow our self-service channels which offer consumers multiple options for sending and receiving money, we’ve increasingly focused on the importance of hearing directly from the customer to ensure we are building the best tools possible."

"We can configure Brandwatch according to our needs and start an in-depth analysis when necessary. Variables can be directly compared and with just one click I can have a different view of any chart. The ability to group authors and pages also simplifies the analysis. This way we can distinguish between owned and earned media, exclude irrelevant pages and effectively compare the regional media."

“Before, it was a manual process to look through all messages and flag for patient contact details, but today, with Nexgate, we can set it up to operate automatically in the background so that we don’t have to worry."

“It’s a huge benefit to know where the parents and children are coming from and what they care about most. It informs the company how to speak to the community in a positive way.”

"Brandwatch is whatever you want it to be. If I want to use Brandwatch to inform B2B content, to look at how people are finding the customer experience or to optimize traditional media, I can. It’s an analyst’s tool and it’s flexible. If you look at Brandwatch as unstructured social media data, it opens up the possibilities.”

"We often see when businesses think of analyzing customer sentiment and conversations, it’s mainly a tactical, one-time study to uncover insights for a specific topic. But the potential of social listening is much bigger."

“Getting anything done in under an hour is pretty amazing - the fastest part about this whole element here was Brandwatch, because it told us instantaneously. It's then down to people power to make cogs move within the business.”