“Customers want to make sure that the people they’re interacting with are knowledgeable. And that’s where knowledge management and KATE come in. It’s critical that our associates feel confident when assisting members; when associates can access information within seconds, this level of confidence is conveyed over the telephone, resulting in …

"Bloomfire is useful because our engineers and product management team can post the latest screenshots every time we launch a new version."

"Bloomfire is changing how people go about their work. Rather than talking to 10 people to learn something new, they have one place to go."

"Bloomfire has really strategically given us the ability to break down the silos of where information lives so end users can come in and find information fast."

"Bloomfire really gave us the opportunity to share information, bond with each other, and essentially level up in a way that we hadn’t been able to before."

"Our sales team is much more enabled. They’re able to get the information they need a lot faster. They’re not trying to figure out who to ask: they just go to Bloomfire and they have an answer."

"Bloomfire is driving innovation because people are feeling empowered to get their ideas out there and ask questions."

"Bloomfire is super user-friendly. It gives our employees an opportunity to take Google search functionality that they use in their personal life and bring it into the business world."

"The results that have been most helpful so far have been in the question and answer function of Bloomfire. We’re able to deliver answers to questions in real time."

"We started using Bloomfire as a hub for our process documentation, and then we learned that it could hold so much more."

"I really think our growth would slow down if we didn’t have Bloomfire in place to serve as a key knowledge retention mechanism for our team."

"People talk about the democratization of information, but the democratization of technology is something I’m really impressed by with Bloomfire. You can come in without much of a tech background and really maximize the system."

"Everyone’s going to different meetings in different places at different times. Bloomfire is a great way for people to still interact and provide thoughts, ideas, suggestions, and support to one another."

“Bloomfire allows for relevant information to pop because those keywords [within documents] are always being indexed. Other platforms don’t have that depth of indexing or depth of information retrieval that Bloomfire allows for.”

"70% of our time was used to support sales by telephone. With Bloomfire, now 60-70% of our time can be spent with accounts who really need that one-to-one support."