“Our users are so much more engaged now. I’ve heard people say, ‘this is way more intuitive and will help branch efficiency,’ and a lead teller told me that ‘work will be easier now.’ Having our employees be excited to use our knowledge management platform is a huge win for our company.”
"It’s been wonderful to say, ‘Everyone in the company needs to know this. Let’s put it out on Bloomfire."
"When we switched over to Bloomfire, within a few weeks we were getting feedback that it was saving employees 20-30 minutes a day looking for information."
“Now that we have taken advantage of Bloomfire, we’ve seen an explosion of articles that tease out the very info you need in that moment, rather than requiring you to pry that information from a subject matter expert’s mind. Now the first and often last stop for information is our Bloomfire knowledge base.”
“We’d see continual questions in Slack throughout the day, which made it difficult for people to focus and get work done.”
“Someone might spend extra time looking through industry publications to find the right resource, without realizing the resource was saved on a separate secure channel.”
"It’s very simple and self-explanatory with Bloomfire. Our sales partners can do everything themselves rather than us having to enable them. The feedback from our partners has been, ‘This is awesome."
"With Bloomfire, customer service reps can type a question that a client asks them over the phone, and because of that deep indexing, it pulls up the information they need to answer that client."
“We would present our insights and email around the deck, and that would be it."
“We evaluated about five knowledge management vendors, but once we saw Bloomfire, we knew what we wanted. Hands down, nothing compared to Bloomfire’s powerful search engine, AI, and deep indexing capabilities. I was also pleasantly surprised that implementation didn’t require much from our IT team!”
“Because information wasn’t easily discoverable, there wasn’t a lot of awareness of what our teams were doing, and we were having trouble getting buy-in from different groups.”
“Bloomfire helps us understand when we should redo a research project and when we already have all the right data so that we’re not redoubling our efforts. It’s a way for us to stay aligned across the different teams.”
“I would search my inbox for an email that might have arrived two or three years ago, or I would search my hard drive, hoping I’d named the file something that I would still be able to remember. When I struck out, I would email a team member to ask if they recalled doing the work, and then they would have to repeat everything I had just done. It was painful.”
“We always hear from employees, ’Bloomfire has made me more confident in my job. It’s made finding information much quicker.’ It’s just increased efficiency.”
“Our team has been exposed to tons of different tech that promises to make their jobs easier."