"Having pet parents share their experiences with our products validates their purchase and also helps those considering Merrick."

“We work really closely with the product development team to make sure that if we see consistent issues or questions being raised by consumers, we can go back and address that by making changes to the actual product."

"By leveraging positive CGC on our products, we’re able to remove much of the apprehension consumers face when trying a new brand or product."

"We value hearing from customers and need this constant feedback loop, whether it’s negative or positive, or we aren’t going to get better. We monitor these comments daily, and if we see any concerning trends, we share that with the rest of the team internally."

"We’re up $40,000 at that store in just weeks, which is a lot of money for a small company. Retailers are taking notice, as more and more are carrying our products."

"The ability to rely on Bazaarvoice to provide that layer of quality moderation is extremely important."

"Some of the immediate benefits we’ve seen since implementing with Bazaarvoice are the deeper relationships we’ve establish with our retailers due to syndication."

"With Bazaarvoice, we can syndicate our reviews directly to our retailers. We're not just sharing feedback — we're fostering a stronger, more transparent relationship between our brand, retail partners, and customers."

“Reviews are not just feedback; they're a vital tool that brings the in-store sensory experience online, helping customers make confident purchases.”

"Having used the Bazaarvoice Ratings and Reviews platform, which is best-in-class, adding on Social Commerce made sense. Bazaarvoice provides that professional, trusted partnership that we can rely on."

"The Bazaarvoice solution is constantly evolving and provides a robust back-office interface."

"Can we have someone so charmed with the interaction on the site, that it puts them in a much better state of mind to convert with this retailer."

"Its robust reporting capabilities and easy setup made it an ideal light-touch program for our lean two-person digital team. It doesn’t consume much of our resources or time, which is perfect for us."

"We would highly recommend affable.ai for its insights on influencers and tracking and reporting capabilities. The process is a lot easier and convenient in getting details such as engagement rate and reach of influencers, which helps us curate our content more efficiently."

"This API integration was very important to us; it allowed Ratings & Reviews to sit alongside our gamification and loyalty platform. Being able to reward our customers for leaving reviews is a real bonus for us."