168 Bazaarvoice Testimonials

"We can take as many professional photos as we want, but it doesn’t always resonate as much as photos of actual customers using the products."

"A lot of our brands are knocking on our door at the moment wanting to do these sample campaigns with the team here. They're definitely all seeing the value in it now, which is fantastic."

"Post-interaction email is our most powerful instrument for gathering ratings and reviews and driving our customer community. The response rate to these emails is considerably higher than other marketing newsletters."

"Using Bazaarvoice Conversations, customers comment on the products, and also ask about the fit or how to wear a particular item.The conversation becomes a way of extending White Stuff as a bricks-and-mortar high-street proposition onto the web."

"When we implemented PIE immediately after we launched Bazaarvoice Conversations, we saw a lift in review volume."

"We want our customers to see the House of Fraser website not only as an online shop with merchandise to sell, but also as a place that can inform and inspire them."

"Our success with user-generated content has had a positive effect on our brand. It’s really raised our profile, because other people and companies want to know how we did it."

"Combined, reviews and questions and answers increased customer engagement, conversions and generated relevant and keyword-rich content to help J&M expand both brand awareness and its customer base."

"We look at reviews and actually make changes based on what consumers are saying. Reviews make it all the way down to the person working in the plant, building products."

"Bazaarvoice has helped us to tie consumer conversations to sales in ways we were never able to do before.The high review volume that we've achieved has led directly to improved eCommerce purchase metrics."

"We’re always looking for new ways to engage with our customers and learn what’s on their minds. Tying in Ask & Answer with a major design conference was a natural opportunity for that."

"Seeing the Ratings & Reviews reports is like having a focus group every week. It enables us to hear directly from customers what they like or don’t like, and to adjust accordingly."

"Quality is a perception that’s influenced by experience. If a customer isn’t happy with their experience they won’t perceive a product or brand as being a high quality investment."

"Community is a pillar of the bareMinerals philosophy. Our success stems from girlfriends recommending the product to girlfriends, moms to daughters, and BE Addicts to anyone that would listen. We wholeheartedly encourage our customers to continue the conversation and are so excited to have them join us for the ride."

"We want to become a part of people’s financial lives, to both educate them on financial matters and to learn from them about what they need and want from us.”