"When people interact with reviews, they are more likely to order something, and the order value is likely to be higher."

"Having pet parents share their experiences with our products validates their purchase and also helps those considering Merrick."

"We now know that a small change, like showing a star rating in search aisles and adding more weight to a product’s rating when ordering results, has a positive result for the business and for the customer."

“We’ve been converted to Bazaarvoice evangelists by campaign success. It’s exceeded expectations in customer engagement and now we’re looking at ways of generating even greater value, such as integrating reviews into our wider marketing activities. It really is a no brainer we’ll be leveraging this kind of engagement again and …

"Reviews allow us to listen to the opinions of our B2B customers and improve our customer service as a result."

"The company has a history of using on-air testimonials, so reviews were a natural extension."

"We have to educate people about the benefits of our products to win them over, and UGC is crucial to doing that. "

"Dealers are always asking for ways to get an edge on their competition, and this is the latest example of an innovative program we provide to help them do that."

"Responding to negative reviews gives us the chance to shift the way the customer feels toward us based on the way we handle their concerns."

"Our guests now have an accurate view of the property based on feedback from past visitors. Bazaarvoice allows us to give them this view and measure the impact."

"We can now show that having visitors interact with reviews affects whether they buy or not."

"As a brand that prides ourselves on superior customer satisfaction, it was clear that we could be doing more to support our customers outside of our owned channels. With Connections, we were not only able to extend the value of customer content collected on our own site, but engage consumers …

"Working with Bazaarvoice, Elkjøp has rediscovered its customer roots. We’re now really talking ‘with’ our consumers instead of ‘at’ them and it’s transforming our relationship with the millions of people who shop with us."

"We have amazing customers who are passionate about the products they purchase from us, and we want to be certain we’re capturing that and making sure it’s shared."

"Ratings & Reviews have added context and confidence to our process and that’s clearly having a positive impact on conversion. It’s awesome to see this initial trend."