172 Bazaarvoice Testimonials

"User-generated content is key to our success. We aim to inspire our clients and use UGC to do that."

“It lets us see themes in product usage and what customers like or don’t like. You see the truth in our products in the reviews, and they are a critical part of our product growth.”

"Combined, reviews and questions and answers increased customer engagement, conversions and generated relevant and keyword-rich content to help J&M expand both brand awareness and its customer base."

"There is so much untapped potential when it comes to reviews and visual content from social, and we are only scratching the surface."

"We now know that a small change, like showing a star rating in search aisles and adding more weight to a product’s rating when ordering results, has a positive result for the business and for the customer."

"It’s crucial to share and receive content as much as possible with channel partners, as users visit both brand and retailer sites when researching a product."

“We make great products that people love. So, as we grew our business from an e-commerce standpoint, taking those positive sentiments from our website and syndicating them effortlessly is critical and helps us grow our retail sales."

"We previously worked with another sampling provider, but with Bazaarvoice, we’re getting more precise targeting that lets us improve on our review volume and quality."

"Word of mouth is how our brand grew. Ratings, reviews, and images from customers capture the conversations perfectly."

“Review generation is a huge business objective for us, as we aim to expand brand awareness and drive conversion."

“Before that, we weren’t leveraging the partnership to its full potential. We implemented the platform and were collecting reviews, but we weren’t maximizing the opportunities available. That was a key learning for us."

“The review data mirrors some of the things that we’re seeing in the consumer service data, but it also allows us to see other themes that we may not detect through some of the phone conversations with consumers."

"We've seen that our customers have a higher propensity clicking on and engaging with rich UGC imagery than traditional product-centric imagery."

"The technology has allowed us to create a unique piece of wish list functionality that is relevant to the way customers shop."

“Reviews are obviously very important in delivering a good experience for the consumer, but they are also rewarding to our broader business.”