172 Bazaarvoice Testimonials

“The review data mirrors some of the things that we’re seeing in the consumer service data, but it also allows us to see other themes that we may not detect through some of the phone conversations with consumers."

"The customer is the first thing we think about every day. He or she is at the forefront of everything we do."

“Brand awareness for both national brands and private brands has been a huge part of why we like doing Spotted."

"Our leadership wanted to explore ways to better engage with our customers and make them feel heard and valued. Responding to reviews plays a major role in that."

"We’re a very visual brand, and our community is at the heart of everything we do, so this kind of content was the logical step to enhance our digital experience."

"There is so much untapped potential when it comes to reviews and visual content from social, and we are only scratching the surface."

"We now know that a small change, like showing a star rating in search aisles and adding more weight to a product’s rating when ordering results, has a positive result for the business and for the customer."

"It’s crucial to share and receive content as much as possible with channel partners, as users visit both brand and retailer sites when researching a product."

“We make great products that people love. So, as we grew our business from an e-commerce standpoint, taking those positive sentiments from our website and syndicating them effortlessly is critical and helps us grow our retail sales."

"We previously worked with another sampling provider, but with Bazaarvoice, we’re getting more precise targeting that lets us improve on our review volume and quality."

"Word of mouth is how our brand grew. Ratings, reviews, and images from customers capture the conversations perfectly."

“Review generation is a huge business objective for us, as we aim to expand brand awareness and drive conversion."

“Before that, we weren’t leveraging the partnership to its full potential. We implemented the platform and were collecting reviews, but we weren’t maximizing the opportunities available. That was a key learning for us."

"We've seen that our customers have a higher propensity clicking on and engaging with rich UGC imagery than traditional product-centric imagery."

"The technology has allowed us to create a unique piece of wish list functionality that is relevant to the way customers shop."