172 Bazaarvoice Testimonials

"Our leadership wanted to explore ways to better engage with our customers and make them feel heard and valued. Responding to reviews plays a major role in that."

“UGC is becoming increasingly important. It’s no longer a ‘nice to have.’ It's a necessity. We see our site as a research tool, so even if people come into the store, they still use their phones to see ratings and reviews and make a final decision. UGC is important for the health of the whole business, not just e-commerce."

"We considered it key to have early customers share their honest experiences with the products to counterbalance the often-negative perception around As Seen On TV products."

"Without a doubt, there’s a strong correlation between customers interacting with reviews and conversion rate."

"Customer satisfaction is our number-one priority. The ratings and reviews on our tradespeople's services are therefore of great value to us. To date, 70% of our tradespeople have ratings. The average rating is currently 4.7/5, a score we are particularly proud of and want to maintain."

"We are very pleased with the efficiency of using ReviewSource. The program was straightforward and grew our review count by the thousands."

"User-generated content is key to our success. We aim to inspire our clients and use UGC to do that."

"With the help of Bazaarvoice, we are creating a community around products. To date, for the 50,000 questions asked about our products, 75,000 answers have been posted."

"We get feedback from people saying, ‘I’ve seen this product on someone else, and then bought it because I have a similar body type or build like them."

"Providing customers with beautiful galleries and inspiring looks created by other customers has a substantial impact on website engagement, and conversion rates. Customers who interact with our website galleries have a 21% higher average order value."

“If you’re into bright bold colors, or neutral and muted, you can really see if it’s going to work.”

"I think Bazaarvoice is a great solution. It's proven its worth in supporting discovery, engagement, conversion, and increasing revenue for Le Col."

“People were not able to get out to the store to see the product during the beginning of the pandemic, but because we started with Bazaarvoice, they were able to now read reviews online."

"Ratings and reviews have become increasingly crucial to Nourison’s business. We see a direct correlation between our review coverage and revenue at retail, both in-store and online."

“Nothing is better than seeing how others are styling their rooms. It helps our shoppers visualize a particular style in their living rooms and lifestyle."