"Before [Backline by DrFirst], I could only communicate with one field provider at a time and it usually took multiple calls to resolve an issue. Today I send one message to everyone involved with a patient’s care and it’s done. I save a good hour a day not playing phone …

"According to the Commonwealth Fund, hospital programs that enable patients to receive acute care at home have proven effective in reducing complications while cutting the cost of care by 30 percent or more."

"Coordination of care with Backline is excellent. The whole team is kept informed and up to date on anything happening with patients."

"We integrated our nurse call system with Backline for seamless staff assignments and caregiver notifications."

"With Backline, we improved communication across departments."

"Not only does Diagnotes expedite communication, but it does so securely. This allows us to focus on our patients and not waste valuable patient-care time tracking down our colleagues for information and consults.”

"The [Backline by DrFirst] mobile communication system identifies important transitions of care—including admission, discharge and transfer events—for all Eskenazi Health Center Healthy Aging Brain Center patients and goes into action to immediately alert the assigned care coordinator.”

“Backline is user-friendly for a variety of user types. It’s one of our programs that people catch on quickly to navigating and it facilitates communication in a secure method with a variety of communication types.”

“Using Diagnotes in the ED for handling hospitalist consult requests was an instant hit. Anyone who wasn't using it was asking when they could start. We love how much easier it is to connect with each other, especially when we're treating a patient with a critically urgent issue.”

“It has been nice to connect with a therapist inside of the hospital instead of spending 30 minutes tracking them down. I have confirmation that someone has seen my message about the patient.”

“Fewer than one in five senior healthcare managers thought that pagers were time-saving devices – most acknowledging that the time wasted playing phone tag was a compromise for the reliability and access supplied by pagers.”

"Backline has improved the nature of our care visits and increased our efficiency exponentially. Before Backline, our nurses could feasibly see 10 patients in a day. Now, we see 20 patients a day. That’s incredible. In terms of crisis intervention and medication turnaround, we’ve cut days out of the process …

“Backline improves care coordination between providers and care managers who provide care to the same patient.”

"Our goal is to expand the use of Backline to more patients and physicians to make [virtual] post-op follow-ups easier for everyone and to improve surgical outcomes."

"We spend a lot of money on cancer and heart disease, but we have not even recognized that medical error is the third leading cause of death in the United States."