31 Backline by DrFirst Testimonials

"The [Backline by DrFirst] mobile communication system identifies important transitions of care—including admission, discharge and transfer events—for all Eskenazi Health Center Healthy Aging Brain Center patients and goes into action to immediately alert the assigned care coordinator.”

“Integrating [Backline by DrFirst] for our call center communications did more than improve response time and minimize compliance risk. It streamlined clinical workflow and improved collaboration during every stage of patient care.”

"Before [Backline by DrFirst], I could only communicate with one field provider at a time and it usually took multiple calls to resolve an issue. Today I send one message to everyone involved with a patient’s care and it’s done. I save a good hour a day not playing phone tag, and at the end of my shift, I copy my replacement on any ongoing communications so she is automatically aware of the situation.”

"Not only does Diagnotes expedite communication, but it does so securely. This allows us to focus on our patients and not waste valuable patient-care time tracking down our colleagues for information and consults.”

“Fewer than one in five senior healthcare managers thought that pagers were time-saving devices – most acknowledging that the time wasted playing phone tag was a compromise for the reliability and access supplied by pagers.”

"I love the fact that you can do a 1-on-1 chat with either a patient or a provider."

“For paramedics, every second is crucial. With Backline®, our paramedics can safely and securely share data and medical information with our hospital healthcare team. It helps them deliver faster, safer care for our patients upon arrival.”

"Backline has improved the nature of our care visits and increased our efficiency exponentially. Before Backline, our nurses could feasibly see 10 patients in a day. Now, we see 20 patients a day. That’s incredible. In terms of crisis intervention and medication turnaround, we’ve cut days out of the process of getting a child seen by a specialist or changing a medication order. Some conversations come up suddenly and need to happen quickly to put the care plan to work for the best possible outcome for that child. Backline enables better communication in every way that communication happens, from quick conversations to in-depth care team planning sessions to electronic document sharing and signing. We never have to worry about safety or HIPAA compliance, which is great. Backline makes that mountain before us so much easier to climb."

"With Backline, we improved communication across departments."

"We integrated our nurse call system with Backline for seamless staff assignments and caregiver notifications."

“Backline improves care coordination between providers and care managers who provide care to the same patient.”

“The Diagnotes platform will allow us to communicate as other 21st century businesses do in a compliant and trackable manner.”

"Secure texting is just the tip of the iceberg with Diagnotes. Additional components such as EMR integration and clinical documentation will enhance our operations and patient care even further. We couldn’t be more pleased that we chose to partner with Diagnotes in this endeavor.”

"Using Backline, we can now communicate directly, in real time, with providers at any of the health system’s 30 facilities. Providers can easily collaborate during every stage of the patient journey, from intake and treatment through release."

“Backline is user-friendly for a variety of user types. It’s one of our programs that people catch on quickly to navigating and it facilitates communication in a secure method with a variety of communication types.”