“Being able to get instant access to patients’ medication history when we need it and then being able to share this and other information with our pharmacist and care team for telehealth and collaboration has been a game-changer for our MICH program. Often, patients can’t communicate the full information about …

"Backline helped increase provider-to-nurse communication and enable quicker responses."

"We initially looked at [Backline by DrFirst] for its secure texting capabilities, but what we discovered was a mobile communication system that was infinitely customizable and could solve one of our biggest challenges: remote documentation and charge capture.”

"Backline has improved the nature of our care visits and increased our efficiency exponentially. Before Backline, our nurses could feasibly see 10 patients in a day. Now, we see 20 patients a day. That’s incredible. In terms of crisis intervention and medication turnaround, we’ve cut days out of the process …

"Our goal is to expand the use of Backline to more patients and physicians to make [virtual] post-op follow-ups easier for everyone and to improve surgical outcomes."

“Integrating [Backline by DrFirst] for our call center communications did more than improve response time and minimize compliance risk. It streamlined clinical workflow and improved collaboration during every stage of patient care.”

"We spend a lot of money on cancer and heart disease, but we have not even recognized that medical error is the third leading cause of death in the United States."

"Clinical communication is improving in several critical areas as use of [Backline by DrFirst] expands. It’s an intuitive platform – we’ve got things on auto-pilot now.”

"I can train anyone to use Diagnotes in six minutes.”

“Fewer than one in five senior healthcare managers thought that pagers were time-saving devices – most acknowledging that the time wasted playing phone tag was a compromise for the reliability and access supplied by pagers.”

"I love the fact that you can do a 1-on-1 chat with either a patient or a provider."

“It has been nice to connect with a therapist inside of the hospital instead of spending 30 minutes tracking them down. I have confirmation that someone has seen my message about the patient.”

“For paramedics, every second is crucial. With Backline®, our paramedics can safely and securely share data and medical information with our hospital healthcare team. It helps them deliver faster, safer care for our patients upon arrival.”

“My staff has not had a device make their lives easier in the 6 years I have been here, until now. With Backline, order notification has been very timely and very efficient. The workflow is just so much better. It saves steps and it saves time. It is so easy, …

“Backline is user-friendly for a variety of user types. It’s one of our programs that people catch on quickly to navigating and it facilitates communication in a secure method with a variety of communication types.”