“Being able to get instant access to patients’ medication history when we need it and then being able to share this and other information with our pharmacist and care team for telehealth and collaboration has been a game-changer for our MICH program. Often, patients can’t communicate the full information about …

"Clinical communication is improving in several critical areas as use of [Backline by DrFirst] expands. It’s an intuitive platform – we’ve got things on auto-pilot now.”

"The [Backline by DrFirst] mobile communication system identifies important transitions of care—including admission, discharge and transfer events—for all Eskenazi Health Center Healthy Aging Brain Center patients and goes into action to immediately alert the assigned care coordinator.”

"Backline has improved the nature of our care visits and increased our efficiency exponentially. Before Backline, our nurses could feasibly see 10 patients in a day. Now, we see 20 patients a day. That’s incredible. In terms of crisis intervention and medication turnaround, we’ve cut days out of the process …

"According to the Commonwealth Fund, hospital programs that enable patients to receive acute care at home have proven effective in reducing complications while cutting the cost of care by 30 percent or more."

“It has been nice to connect with a therapist inside of the hospital instead of spending 30 minutes tracking them down. I have confirmation that someone has seen my message about the patient.”

"Before [Backline by DrFirst], I could only communicate with one field provider at a time and it usually took multiple calls to resolve an issue. Today I send one message to everyone involved with a patient’s care and it’s done. I save a good hour a day not playing phone …

"Secure texting is just the tip of the iceberg with Diagnotes. Additional components such as EMR integration and clinical documentation will enhance our operations and patient care even further. We couldn’t be more pleased that we chose to partner with Diagnotes in this endeavor.”

“For paramedics, every second is crucial. With Backline®, our paramedics can safely and securely share data and medical information with our hospital healthcare team. It helps them deliver faster, safer care for our patients upon arrival.”

"Backline facilitated swifter responses and enhanced provider-to-nurse communication."

"We spend a lot of money on cancer and heart disease, but we have not even recognized that medical error is the third leading cause of death in the United States."

“Backline is user-friendly for a variety of user types. It’s one of our programs that people catch on quickly to navigating and it facilitates communication in a secure method with a variety of communication types.”

"Coordination of care with Backline is excellent. The whole team is kept informed and up to date on anything happening with patients."

“Integrating [Backline by DrFirst] for our call center communications did more than improve response time and minimize compliance risk. It streamlined clinical workflow and improved collaboration during every stage of patient care.”

“Using Diagnotes in the ED for handling hospitalist consult requests was an instant hit. Anyone who wasn't using it was asking when they could start. We love how much easier it is to connect with each other, especially when we're treating a patient with a critically urgent issue.”