“Fewer than one in five senior healthcare managers thought that pagers were time-saving devices – most acknowledging that the time wasted playing phone tag was a compromise for the reliability and access supplied by pagers.”

"Backline has improved the nature of our care visits and increased our efficiency exponentially. Before Backline, our nurses could feasibly see 10 patients in a day. Now, we see 20 patients a day. That’s incredible. In terms of crisis intervention and medication turnaround, we’ve cut days out of the process …

“It has been nice to connect with a therapist inside of the hospital instead of spending 30 minutes tracking them down. I have confirmation that someone has seen my message about the patient.”

"The [Backline by DrFirst] mobile communication system identifies important transitions of care—including admission, discharge and transfer events—for all Eskenazi Health Center Healthy Aging Brain Center patients and goes into action to immediately alert the assigned care coordinator.”

"Clinical communication is improving in several critical areas as use of [Backline by DrFirst] expands. It’s an intuitive platform – we’ve got things on auto-pilot now.”

"I can train anyone to use Diagnotes in six minutes.”

“Being able to get instant access to patients’ medication history when we need it and then being able to share this and other information with our pharmacist and care team for telehealth and collaboration has been a game-changer for our MICH program. Often, patients can’t communicate the full information about …

“Integrating [Backline by DrFirst] for our call center communications did more than improve response time and minimize compliance risk. It streamlined clinical workflow and improved collaboration during every stage of patient care.”

"Coordination of care with Backline is excellent. The whole team is kept informed and up to date on anything happening with patients."

"We integrated our nurse call system with Backline for seamless staff assignments and caregiver notifications."

"Using Backline, we can now communicate directly, in real time, with providers at any of the health system’s 30 facilities. Providers can easily collaborate during every stage of the patient journey, from intake and treatment through release."

“If a doctor needs to be notified, pharmacists use Backline, which results in having the right antibiotic administered to the patient sooner.”

"Our goal is to expand the use of Backline to more patients and physicians to make [virtual] post-op follow-ups easier for everyone and to improve surgical outcomes."

“Backline improves care coordination between providers and care managers who provide care to the same patient.”

"With Backline, we improved communication across departments."