Backline by DrFirst

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Read 31 Backline by DrFirst reviews and testimonials from customers, explore 13 case studies and customer success stories, and watch customer videos to see why companies chose Backline by DrFirst as their Hospital Communications Software

Backline by DrFirst is an industry-leading communications ecosystem that empowers forward-thinking healthcare organizations to deliver exceptional care to patients anywhere. The result: increased ROI, streamlined workflows, and better patient care.

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  • 31TestimonialsView
  • 13Case StudiesView
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Customer Rating Review Scorebased on 2041 reference ratings
4.8/5.0 (2041)
  • Top Performer 2025 2025
    Fall 2025Top PerformerHospital Communications Software
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Featured Testimonials

  • “It has been nice to connect with a therapist inside of the hospital instead of spending 30 minutes tracking them down. I have confirmation that someone has seen my message about the patient.”

    Krista ThornberryBrentwood Springs

  • "Using Backline, we can now communicate directly, in real time, with providers at any of the health system’s 30 facilities. Providers can easily collaborate during every stage of the patient journey, from intake and treatment through release."

    Behavioral Health Center

  • "I love the fact that you can do a 1-on-1 chat with either a patient or a provider."

    Janie RobertsClarian Health Partners
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Featured Case Studies

  • Hancock Health uses Diagnotes to streamline communication and reduce non-urgent interruptions

    Michael FletcherChief Medical Officer

  • Academic health system achieves 89% faster consults using mobile platform

  • CHN achieves enterprise-wide clinical communication and workflow improvements with Diagnotes

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Additional Backline by DrFirst Information & Resources

Read Backline by DrFirst Reviews, Testimonials & Customer References from 31 real Backline by DrFirst customers.

Browse Backline by DrFirst Case Studies, Customer Success Stories, & Customer References from 13 businesses that use Backline by DrFirst.

FeaturedCustomers has 1,861,041+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.