Backline by DrFirst

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Read 31 Backline by DrFirst reviews and testimonials from customers, explore 13 case studies and customer success stories, and watch customer videos to see why companies chose Backline by DrFirst as their Hospital Communications Software

Backline by DrFirst is an industry-leading communications ecosystem that empowers forward-thinking healthcare organizations to deliver exceptional care to patients anywhere. The result: increased ROI, streamlined workflows, and better patient care.

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  • 31TestimonialsView
  • 13Case StudiesView
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Customer Rating Review Scorebased on 2105 reference ratings
4.8/5.0 (2105)
  • Top Performer 2025 2025
    Fall 2025Top PerformerHospital Communications Software
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Featured Testimonials

  • “Integrating [Backline by DrFirst] for our call center communications did more than improve response time and minimize compliance risk. It streamlined clinical workflow and improved collaboration during every stage of patient care.”

    Behavioral Health GroupChief Compliance Officer

  • “For paramedics, every second is crucial. With Backline®, our paramedics can safely and securely share data and medical information with our hospital healthcare team. It helps them deliver faster, safer care for our patients upon arrival.”

    Nick SmithNurse Manager

  • "Coordination of care with Backline is excellent. The whole team is kept informed and up to date on anything happening with patients."

    Stephanie LyonNurse
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Featured Case Studies

  • Critical Access Hospital Uses Secure Messaging to Enhance Patient Safety

    Carrie MainDirector of Health Information Systems

  • IDNs reduce avoidable patient transfers through use of remote video consults with rural affiliates

  • Hancock Health uses Diagnotes to streamline communication and reduce non-urgent interruptions

    Michael FletcherChief Medical Officer
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Additional Backline by DrFirst Information & Resources

Read Backline by DrFirst Reviews, Testimonials & Customer References from 31 real Backline by DrFirst customers.

Browse Backline by DrFirst Case Studies, Customer Success Stories, & Customer References from 13 businesses that use Backline by DrFirst.

FeaturedCustomers has 1,877,027+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.