Backline by DrFirst

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Read 31 Backline by DrFirst reviews and testimonials from customers, explore 13 case studies and customer success stories, and watch customer videos to see why companies chose Backline by DrFirst as their Hospital Communications Software

Backline by DrFirst is an industry-leading communications ecosystem that empowers forward-thinking healthcare organizations to deliver exceptional care to patients anywhere. The result: increased ROI, streamlined workflows, and better patient care.

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  • 13 Case Studies View
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Customer Rating Review Score based on 2179 reference ratings
4.8/5.0 (2179)
  • Fall 2025 Top Performer Hospital Communications Software
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Featured Testimonials

  • "Our goal is to expand the use of Backline to more patients and physicians to make [virtual] post-op follow-ups easier for everyone and to improve surgical outcomes."

    Orthopedic Surgery Center Attending Anesthesiologist

  • "The [Backline by DrFirst] mobile communication system identifies important transitions of care—including admission, discharge and transfer events—for all Eskenazi Health Center Healthy Aging Brain Center patients and goes into action …

    Malaz Boustani Founding Director

  • "Before [Backline by DrFirst], I could only communicate with one field provider at a time and it usually took multiple calls to resolve an issue. Today I send one message …

    Amy Jackson Call Center Agent
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Featured Case Studies

  • Improve Patient Outcomes and Speed Time-to-Care

    Nick Smith Nurse Manager

  • Behavioral health call center improves response time by 99% using mobile platform

  • Diagnotes Reduces Call Center and Field Operations Cost for a Post-Acute Care …

    Amy Jackson Call Center Agent
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Additional Backline by DrFirst Information & Resources

Read Backline by DrFirst Reviews, Testimonials & Customer References from 31 real Backline by DrFirst customers.

Browse Backline by DrFirst Case Studies, Customer Success Stories, & Customer References from 13 businesses that use Backline by DrFirst.

FeaturedCustomers has 1,896,671+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.