Backline by DrFirst

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Read 31 Backline by DrFirst reviews and testimonials from customers, explore 13 case studies and customer success stories, and watch customer videos to see why companies chose Backline by DrFirst as their Hospital Communications Software

Backline by DrFirst is an industry-leading communications ecosystem that empowers forward-thinking healthcare organizations to deliver exceptional care to patients anywhere. The result: increased ROI, streamlined workflows, and better patient care.

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Customer Rating Review Scorebased on 2080 reference ratings
4.8/5.0 (2080)
  • Top Performer 2025 2025
    Fall 2025Top PerformerHospital Communications Software

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Featured Testimonials

  • “My staff has not had a device make their lives easier in the 6 years I have been here, until now. With Backline, order notification has been very timely and very efficient. The workflow is just so much better. It saves steps and it saves time. It is so easy, and everyone was able to pick up the workflow within 1 day. It was exactly what we envisioned.”

  • "Our goal is to expand the use of Backline to more patients and physicians to make [virtual] post-op follow-ups easier for everyone and to improve surgical outcomes."

  • “If a doctor needs to be notified, pharmacists use Backline, which results in having the right antibiotic administered to the patient sooner.”

Featured Case Studies

  • Behavioral health call center improves response time by 99% using mobile platform

  • Leading health system saved $700K by replacing pagers with mobile platform

  • Critical Access Hospital Uses Secure Messaging to Enhance Patient Safety

Additional Backline by DrFirst Information & Resources

Read Backline by DrFirst Reviews, Testimonials & Customer References from 31 real Backline by DrFirst customers.

Browse Backline by DrFirst Case Studies, Customer Success Stories, & Customer References from 13 businesses that use Backline by DrFirst.