Backline by DrFirst

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Read 31 Backline by DrFirst reviews and testimonials from customers, explore 13 case studies and customer success stories, and watch customer videos to see why companies chose Backline by DrFirst as their Hospital Communications Software

Backline by DrFirst is an industry-leading communications ecosystem that empowers forward-thinking healthcare organizations to deliver exceptional care to patients anywhere. The result: increased ROI, streamlined workflows, and better patient care.

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  • 13Case StudiesView
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Customer Rating Review Scorebased on 2008 reference ratings
4.8/5.0 (2008)
  • Top Performer 2025 2025
    Fall 2025Top PerformerHospital Communications Software

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Featured Testimonials

  • "Before [Backline by DrFirst], I could only communicate with one field provider at a time and it usually took multiple calls to resolve an issue. Today I send one message to everyone involved with a patient’s care and it’s done. I save a good hour a day not playing phone tag, and at the end of my shift, I copy my replacement on any ongoing communications so she is automatically aware of the situation.”

  • “For paramedics, every second is crucial. With Backline®, our paramedics can safely and securely share data and medical information with our hospital healthcare team. It helps them deliver faster, safer care for our patients upon arrival.”

  • “Backline is user-friendly for a variety of user types. It’s one of our programs that people catch on quickly to navigating and it facilitates communication in a secure method with a variety of communication types.”

Featured Case Studies

  • Hancock Health uses Diagnotes to streamline communication and reduce non-urgent interruptions

  • CHN achieves enterprise-wide clinical communication and workflow improvements with Diagnotes

  • Diagnotes Reduces Call Center and Field Operations Cost for a Post-Acute Care Medical Group

Additional Backline by DrFirst Information & Resources

Read Backline by DrFirst Reviews, Testimonials & Customer References from 31 real Backline by DrFirst customers.

Browse Backline by DrFirst Case Studies, Customer Success Stories, & Customer References from 13 businesses that use Backline by DrFirst.