31 Backline by DrFirst Testimonials

“Integrating [Backline by DrFirst] for our call center communications did more than improve response time and minimize compliance risk. It streamlined clinical workflow and improved collaboration during every stage of patient care.”

“Being able to get instant access to patients’ medication history when we need it and then being able to share this and other information with our pharmacist and care team for telehealth and collaboration has been a game-changer for our MICH program. Often, patients can’t communicate the full information about their medications, which is vital information during health visits. We are very proud to offer these services through Backline by DrFirst, which are available at no cost to the county for two years, thanks to a grant by the State of Maryland.”

"Using Backline, we can now communicate directly, in real time, with providers at any of the health system’s 30 facilities. Providers can easily collaborate during every stage of the patient journey, from intake and treatment through release."

"Backline facilitated swifter responses and enhanced provider-to-nurse communication."

"Coordination of care with Backline is excellent. The whole team is kept informed and up to date on anything happening with patients."

“Backline is user-friendly for a variety of user types. It’s one of our programs that people catch on quickly to navigating and it facilitates communication in a secure method with a variety of communication types.”

“If a doctor needs to be notified, pharmacists use Backline, which results in having the right antibiotic administered to the patient sooner.”