"We had a potential customer who was questioning where our back-up server was located, insisting that they weren’t comfortable with it being within Martinsville in case of an outage. We knew we needed to address this, but at that time, we didn’t have access to additional hardware or the budget …

“The objective was always to move AutoCrew to the cloud, that’s what we’ve done through the Avaya OneCloud CPaaS solution and it went very smoothly."

“I don’t think that the user manual is going to cover everything we’re going to do with the Avaya equipment. This technology really is the backbone of how people are going to hear, learn, see, feel and believe in jazz in the future.”

"We couldn’t afford to miss a single call, so we went with Avaya for the safest option. It wasn’t just about saving money, we wanted efficiency and reliability too."

"This is Avaya’s first implementation in the gas and oil industry in Tunisia, and it has been just as successful as the 70,000 technology solutions that they have deployed worldwide."

"Instead of spending the money to have hard lines run to the facility, or relying on cell phones and hot spots, we’re going to use our IP Office. In fact, that’s one of the reasons we went with the Avaya solution: we knew we’d be able to utilize it at …

“Avaya surpassed my expectations, I thought it would take months to implement the solution, but we were up and running in a matter of weeks. Avaya very quickly delivered what has always been on the top of the list — helping the customer service team give the best service.”

"Avaya definitely met our expectations. The product gives us exactly what we want and it’s changed our business in a big way."

"The banking business is changing. Digital communication media such as video will become increasingly important in the coming years. For this we need the ideas and innovations of technology provider Avaya."

“I now feel that we have a controlled customer experience and customer environment. With Avaya, my operation runs both effectively and efficiently.”

"The Avaya platform has evolved a good deal since it was first put in place. It has been integrated with new systems and databases and it has grown to handle the phenomenal call volumes we receive. Its performance has been consistently excellent."

“We live and die by the call center."

"It was important to go live by a specific date because we were approaching our busy season. Any delays would have required us to push it to the following year. Fortunately, the conversion was really smooth and quick.”

“Before, preparing for a hurricane meant we had to re-route calls through the carrier. Now, we just make sure everything is secured here, hand out satellite phones and go home. That’s huge for us."

"Since the automotive market is highly competitive, a good representative must make himself available to his clients and be efficient."