"Whatever question comes up, we have the information at our fingertips in Avaya Aura to devise better customer engagement."

"With the Avaya videoconferencing solution, we have removed the barriers that distance can create between our colleagues and customers, as well as having new features that have increased our productivity and cooperation.”

"The video project was a complete success. What was decisive were the short distances to Avaya: whether in the planning, launch, test phase or live situations – a contact person was always immediately available."

"The learning curve is great, not only for the young doctors."

“With Avaya Proactive Contact, we’ve almost doubled our right party contact rate. Agents are now on calls for 5 or even 5½ hours a day, and we have far more insight into their performance."

"The opportunity to capitalize on our existing investments and migrate over 10,000 licenses to the Avaya Aura® Platform represented a significant savings for the university."

"We’re really excited, not only because of the new features we’ve been able to take advantage of immediately, such as mobility, but also because Aura lays the foundation for us to explore new ways to collaborate and provide more quality experiences for both students and staff."

“For me, the Avaya name means as close as you can possibly get to complete reliability.”

"Having one vendor gives us a single pane of glass as we manage what we do across wired, Wi-Fi and voice communications."

"We need to be intelligent about how reps are going out and getting business, and ensure that people are maximizing their time. Avaya technology will help them proactively manage their time wisely, and give us more information to train reps."

"What we wanted was to record the practicum while it was in progress, and integrate video into the learning process."

"Avaya’s strong understanding of the hospitality industry and excellent product and network integration make it the perfect choice. It has the vision and scalability to grow with us as we open new hotels."

“The Avaya Professional Services team consulted with us not only to understand the technology behind the solution, but in how that technology would fulfill our business objectives. That is what true partnership is all about.”

“We had great confidence in their technology and the services they offered."

“RTA is now the proud owner of a very sophisticated, very effective contact center Because of the successful implementation and management of the M3CS, we are actively looking at moving other functions in Dubai over to this facility.”