221 Avaya Testimonials

"According to our employees and contact center operators, Atmosphere.Workstation makes their work much more efficient. They tell me that the workstation allows them to see the full picture of interactions with every customer, including the contact history, payment schedule and equipment installed. Since information is provided in a clear and simple way, we have been able to cut the time needed to process interactions.”

“With so many missioncritical systems running on our Avaya network, we need to have confidence in its performance, durability, flexibility, scalability, and our security posture – and we also need to depend absolutely on the excellent ongoing support we receive from Avaya. We feel that all of these bases are extremely well-covered now, and we truly have a network foundation for the future.”

"We are convinced we are entering a new chapter in soccer where we can capitalize on Big Data. We’re undertaking serious technology investments with the goal of leading the league, and expect those investments to have a long-term impact on the organization."

"The learning curve is great, not only for the young doctors."

“With Avaya Proactive Contact, we’ve almost doubled our right party contact rate. Agents are now on calls for 5 or even 5½ hours a day, and we have far more insight into their performance."

"The opportunity to capitalize on our existing investments and migrate over 10,000 licenses to the Avaya Aura® Platform represented a significant savings for the university."

"We’re really excited, not only because of the new features we’ve been able to take advantage of immediately, such as mobility, but also because Aura lays the foundation for us to explore new ways to collaborate and provide more quality experiences for both students and staff."

“For me, the Avaya name means as close as you can possibly get to complete reliability.”

"Having one vendor gives us a single pane of glass as we manage what we do across wired, Wi-Fi and voice communications."

"We need to be intelligent about how reps are going out and getting business, and ensure that people are maximizing their time. Avaya technology will help them proactively manage their time wisely, and give us more information to train reps."

"What we wanted was to record the practicum while it was in progress, and integrate video into the learning process."

"Avaya’s strong understanding of the hospitality industry and excellent product and network integration make it the perfect choice. It has the vision and scalability to grow with us as we open new hotels."

“The Avaya Professional Services team consulted with us not only to understand the technology behind the solution, but in how that technology would fulfill our business objectives. That is what true partnership is all about.”

“We had great confidence in their technology and the services they offered."

“RTA is now the proud owner of a very sophisticated, very effective contact center Because of the successful implementation and management of the M3CS, we are actively looking at moving other functions in Dubai over to this facility.”