“We have never had to put our heads down because of any glitch in the system while conversing with our clients. The process happens effortlessly and there have been no escalations experienced.”

"As we were tasked with evaluating the value of our other network provider and Avaya, we found speed to delivery and cost more favorable with Avaya, making the decision clear that Avaya is the right way to go for all our networking needs."

“The industry is moving away from separate voice and data services, and integration is everywhere. The UW vision is to provide users with ubiquitous unified communications (UC), whether from a mobile device, desktop PC or a high-end conferencing system.”

“Being in a call center is stressful all by itself. Workforce management relieves some of the stress because it gives our employees options."

"I’m not constantly troubleshooting."

"The implementation working with both Avaya and Conveyant was very positive. The solution works well for the money that we spent.”

“In a voice-over-IP environment, where phones can be moved and plugged back in anywhere, you don’t necessarily have an accurate location for a 911 call. We have no way to lock down the phones. We put out a lot of messages telling people not to move phones without contacting us …

"With the reporting options and other functionality that Avaya offers, we’re now able to capture more information, learn more about our customers, and provide them with solutions for their specific needs."

“Parents and staff love Avaya Equinox™ video. Mothers are able to see their baby on their preferred devices— laptops, tablets, smartphones—and access the video conference via a freely distributed client, reducing the worry and speeding up recovery. This reduces the time nurses have to spend updating patients, keeps traffic in …

"We have the scale, size and expertise to still have a great community feel yet bring technology to our markets. We think that those two things actually give us a competitive advantage."

“With the deployment of the Avaya solution we are changing the way we do business, transforming from an outbound sales campaign model into a totally unified model leveraging all digital channels to increase our customer base.”

"It was clear from the outset that we in patient care needed to intensify the level of collaboration and interaction between medical professionals within the association. That was our motivation to look for an appropriate technology solution."

"Our ultimate goal is to actively involve other health care providers as well via video in the treatment of patients, such as medical supply stores, nursing homes or the emergency practices of the Association of Statutory Health Insurance Physicians. Only then will video technology reach its full potential."

"The absolute strength of the Avaya solution as a reliable connection in terms of picture, sound and comprehensiveness, over any distance is key. It also provides maximum security, since we are dealing with confidential patient data."

"Something new in the health care sector is our tumor board by video conference.”