221 Avaya Testimonials

"We need to use technology to differentiate ourselves from the competition. Avaya is the answer.”

“The decision to replace the old analog exchanges with the IPs has already provided us with an initial savings of around 17% in communications costs.”

“With the deployment of the Avaya solution we are changing the way we do business, transforming from an outbound sales campaign model into a totally unified model leveraging all digital channels to increase our customer base.”

“We have never had to put our heads down because of any glitch in the system while conversing with our clients. The process happens effortlessly and there have been no escalations experienced.”

"We want to partner with Avaya to be able to build personalized, custom applications over Avaya’s unified communication systems. The idea is for one of our exclusive technology partners to work in unison with Avaya to innovate using Avaya solutions and continue to grow our business. We hope to innovate together."

"A long-standing technology partner of Star Cruises, Avaya has been able to understand our business needs for a simple yet effective communication solution."

“Our hotel is known for the open, bright spaces and avant-garde interiors with elements designed by prestigious architects such as Patricia Urquiola, Francesc Rifé and Jean Marie Massaud. We are located in the most privileged and modern commercial area of Valencia and needed to improve our communication standards to a higher level.”

"If our staff can communicate better, we can provide better care for our patients, and it all comes down to having a reliable method of communications among our sites."

‘‘Particularly so because telephony is, and remains the most important communication channel for us and our customers. With Avaya Aura and Voice-over-IP technology, 35 million customer contacts are now efficiently and reliably managed by us every year’.’

"There are not many IT service providers that we have been loyal to for two decades. Avaya is very familiar with our business and our needs."

“If I didn’t choose the solutions that I did, I think I would have had to hire additional people to support the staff. Financially, choosing Avaya and Valcom was a boon."

"Caesar Satellite serves customers from various regions in Russia. Every year, the rapid response teams of Caesar Satellite respond to an average of 380,000 emergency calls from apartments, cottages and commercial premises. In 2016, we prevented over 30,000 robberies with approximately 25,000 lawbreakers arrested. The contact center is a key component of our business processes: it ensures immediate processing of emergency calls and effective prevention of violations. Taking into account its importance for our business, we entrusted this project to Asteros and made the right choice. Today we are proud owners of the most innovative and efficient contact center in our industry, which is bound to raise Caesar Satellite to a new quality level of customer service.”

"We have now achieved a customer satisfaction level of 100%. That is an enormous boost for our sales success and for the company as a whole. This development would have been unthinkable for us without Avaya IP Office."

"With a vision to become a truly customer-centric organization, SCG is committed to developing innovative products, services and solutions that meet the lifestyle of its customers."

"We now have reports on how long it takes an agent to resolve a call, so we can see who the high and low performers are."