“Parkview chose Avaya because the company strongly supports our vision that advanced mobile communications are key to providing outstanding health care and the best patient experience. Avaya also met our other top criteria, which include a flexible and scalable open standards platform and the industry’s most meaningful commitment to SIP …

"Everything has been a benefit that facilitates our teamwork, the visibility of what is happening as well as availability, both internally and vis-à-vis the citizen.”

"The customer experience is immediately better when you can see the how—and preferably why— someone is contacting you."

"We want to partner with Avaya to be able to build personalized, custom applications over Avaya’s unified communication systems. The idea is for one of our exclusive technology partners to work in unison with Avaya to innovate using Avaya solutions and continue to grow our business. We hope to innovate …

"A long-standing technology partner of Star Cruises, Avaya has been able to understand our business needs for a simple yet effective communication solution."

“Our hotel is known for the open, bright spaces and avant-garde interiors with elements designed by prestigious architects such as Patricia Urquiola, Francesc Rifé and Jean Marie Massaud. We are located in the most privileged and modern commercial area of Valencia and needed to improve our communication standards to a …

"If our staff can communicate better, we can provide better care for our patients, and it all comes down to having a reliable method of communications among our sites."

‘‘Particularly so because telephony is, and remains the most important communication channel for us and our customers. With Avaya Aura and Voice-over-IP technology, 35 million customer contacts are now efficiently and reliably managed by us every year’.’

"There are not many IT service providers that we have been loyal to for two decades. Avaya is very familiar with our business and our needs."

“If I didn’t choose the solutions that I did, I think I would have had to hire additional people to support the staff. Financially, choosing Avaya and Valcom was a boon."

"Caesar Satellite serves customers from various regions in Russia. Every year, the rapid response teams of Caesar Satellite respond to an average of 380,000 emergency calls from apartments, cottages and commercial premises. In 2016, we prevented over 30,000 robberies with approximately 25,000 lawbreakers arrested. The contact center is a key …

"We have now achieved a customer satisfaction level of 100%. That is an enormous boost for our sales success and for the company as a whole. This development would have been unthinkable for us without Avaya IP Office."

"With a vision to become a truly customer-centric organization, SCG is committed to developing innovative products, services and solutions that meet the lifestyle of its customers."

"We now have reports on how long it takes an agent to resolve a call, so we can see who the high and low performers are."

"Avaya IP Office™ was just what we needed. It synchronizes our phones to our computer systems, thus getting the most out of our investment."