221 Avaya Testimonials

“The simplicity of the system has resulted in a lot of enthusiasm for the Avaya solution, and we are near capacity due to its popularity.”

"I like Avaya’s completeness of vision – they’re not looking at the voice, data, and Wi-Fi networks as separate entities but as a unified communications infrastructure."

"According to our employees and contact center operators, Atmosphere.Workstation makes their work much more efficient. They tell me that the workstation allows them to see the full picture of interactions with every customer, including the contact history, payment schedule and equipment installed. Since information is provided in a clear and simple way, we have been able to cut the time needed to process interactions.”

"We’ve heard people say that the stadium is their second home, that it feels different than other venues. We believe it reflects the diversity of Silicon Valley; it crosses all barriers for ethnicity, gender, nationality and socio-economics, bringing people of all types together to celebrate."

"We are convinced we are entering a new chapter in soccer where we can capitalize on Big Data. We’re undertaking serious technology investments with the goal of leading the league, and expect those investments to have a long-term impact on the organization."

"The Avaya OceanaTM solution will be at the heart of the innovator's solution hosted and managed across three Avaya global data centers."

"With a strategic growth plan in place to double their business over the three next years, the Avaya solution was seen to be an essential piece to enable future operations and acquisitions into the business. The Avaya BreezeTM platform will allow them to easily continue to innovate over the years, incorporate new applications and channels such as social media, video and co-browsing, and whatever else may evolve beyond today’s consumer channels."

"Avaya’s communication platform offered the ability to install hospitality software that could interface with our PMS, allowing us to improve the operational challenges of the hotel.”

"The Avaya system was very intuitive… the agents told us it was actually easier to use than the legacy system."

"When we need to make an emergency call or contact a resident’s family, we need to know the solution will work. Avaya gives us that."

"The innovative desktop device allows users to have a simple and natural engagement, integrating voice, video, chat, and collaboration apps on a single device."

"The ability to use sidecars to see who is available has been, by far, the most beneficial feature of Avaya IP Office."

"We quickly found how to do everything with IP Office Contact Center."

"Over 800 employees worldwide develop and market our games. Thanks to Avaya's Scopia videoconferencing solution, they can work together today more efficiently than ever before."

“We have never had to put our heads down because of any glitch in the system while conversing with our clients. The process happens effortlessly and there have been no escalations experienced.”