221 Avaya Testimonials

“Avaya OneCloud CPaaS has improved our ability to respond to customers quickly and with very specialized, specific solutions to meet their needs."

"We set out to find an effective and cost-efficient contact center solution to help us provide a highquality customer experience, ensure the revenue flow, optimize productivity, and improve our capital and operating costs. We found what we needed with the Avaya Aura Contact Center and our Avaya IVR. This system is the Cadillac in its field, but without the comparable high-end pricing."

“Avaya allows me to scale my business, growing with customer demand. I can be open-minded when offering customer and team engagement solutions – meeting my customers’ need for on-premise, managed, or cloud solutions while leveraging a single skill set to deploy, manage, and maintain all of the deployments.”

"We’ve heard people say that the stadium is their second home, that it feels different than other venues. We believe it reflects the diversity of Silicon Valley; it crosses all barriers for ethnicity, gender, nationality and socio-economics, bringing people of all types together to celebrate."

"We are convinced we are entering a new chapter in soccer where we can capitalize on Big Data. We’re undertaking serious technology investments with the goal of leading the league, and expect those investments to have a long-term impact on the organization."

"The Avaya OceanaTM solution will be at the heart of the innovator's solution hosted and managed across three Avaya global data centers."

"With a strategic growth plan in place to double their business over the three next years, the Avaya solution was seen to be an essential piece to enable future operations and acquisitions into the business. The Avaya BreezeTM platform will allow them to easily continue to innovate over the years, incorporate new applications and channels such as social media, video and co-browsing, and whatever else may evolve beyond today’s consumer channels."

"Avaya’s communication platform offered the ability to install hospitality software that could interface with our PMS, allowing us to improve the operational challenges of the hotel.”

"The Avaya system was very intuitive… the agents told us it was actually easier to use than the legacy system."

"When we need to make an emergency call or contact a resident’s family, we need to know the solution will work. Avaya gives us that."

"The innovative desktop device allows users to have a simple and natural engagement, integrating voice, video, chat, and collaboration apps on a single device."

"The ability to use sidecars to see who is available has been, by far, the most beneficial feature of Avaya IP Office."

"We quickly found how to do everything with IP Office Contact Center."

"Over 800 employees worldwide develop and market our games. Thanks to Avaya's Scopia videoconferencing solution, they can work together today more efficiently than ever before."

“We have never had to put our heads down because of any glitch in the system while conversing with our clients. The process happens effortlessly and there have been no escalations experienced.”