221 Avaya Testimonials

"Consumers expect to engage wherever, whenever, and however they prefer. We partnered with Avaya for the experience and flexibility to drive innovation and deliver customized contact center solutions to our clients and their customers."

"Right from the beginning, we were looking for the best products and services available on the market. At COSul, we never experienced any unplanned service disruption. We were therefore very happy to have Avaya and local partner PAPTI on board again for CONor. Without their expertise and continued support and commitment, this project simply would not have been possible."

"The Avaya solution has helped us reduce the average time to complete a claim by a third – which callers really appreciate."

“Avaya came in and gave us a live demo of the Scopia system. We could immediately see the difference in quality and how easy it was to use.”

"Avaya Oceana® attribute matching solution allows the mortgage company to expand their market presence and attain growth targets through significant improvement in the efficiency and productivity."

"What really swayed us toward Avaya was the reporting. We are required to give regular, detailed reports to federal and state entities, and Avaya provided the speed and level of detail we need to generate those reports."

"Before, it took me half a day every week to create reports. Now it takes just five minutes. Instead of building reports, I can spend more time working with the staff on raising service levels.”

“The deployment and implementation of the project was a pleasant surprise. Both the solution and Infocom’s expertise have been really effective.”

“I didn’t have any prior experience with Avaya products, but when we compared several vendors and their demos, we saw that Avaya’s were the most reliable.”

“Our annual convention, in conjunction with the NCAA Men’s Final Four, is our marquee event every year. The ability to move our office communications anywhere allows us to hit the ground running when we arrive on site.”

“We get rave reviews for our event each year. It wouldn’t be possible without the help of our mobile infrastructure.”

"Avaya IP Office Contact Center is a very valuable piece of equipment for businesses of any size: it allows you to build on what you’ve got to meet your immediate needs but also supports your growth."

"The next generation omnichannel solution from Avaya integrates all communication channels seamlessly throughout the entire customer journey and delivers comprehensive actionable analytics."

"We’re definitely in a growth stage and we’re definitely getting bigger and bigger. I am 100% confident that our Avaya OneCloud solution will grow with us."

“With the move to Avaya OneCloud CPaaS, we reduce costs for end customers while providing more detail and data for them to make better marketing decisions.”