221 Avaya Testimonials

“We went from a system that sent us in the zone to fear the worst to something that is not only stable but surpassed my expectations.”

“I now feel that we have a controlled customer experience and customer environment. With Avaya, my operation runs both effectively and efficiently.”

“Above all, it is essential to keep the technology up and running at all times. With our new Portugal 112 services, Avaya and its partners have empowered us to provide state—of—the—art technology and service to Portuguese citizens.”

"The solution is expected to save in excess of 6 1/2 work hours a day by decreasing call handling time by 30 seconds for each email transaction."

“Avaya came in and gave us a live demo of the Scopia system. We could immediately see the difference in quality and how easy it was to use.”

"Avaya Oceana® attribute matching solution allows the mortgage company to expand their market presence and attain growth targets through significant improvement in the efficiency and productivity."

"What really swayed us toward Avaya was the reporting. We are required to give regular, detailed reports to federal and state entities, and Avaya provided the speed and level of detail we need to generate those reports."

"Before, it took me half a day every week to create reports. Now it takes just five minutes. Instead of building reports, I can spend more time working with the staff on raising service levels.”

“The deployment and implementation of the project was a pleasant surprise. Both the solution and Infocom’s expertise have been really effective.”

“I didn’t have any prior experience with Avaya products, but when we compared several vendors and their demos, we saw that Avaya’s were the most reliable.”

“Our annual convention, in conjunction with the NCAA Men’s Final Four, is our marquee event every year. The ability to move our office communications anywhere allows us to hit the ground running when we arrive on site.”

“We get rave reviews for our event each year. It wouldn’t be possible without the help of our mobile infrastructure.”

"Avaya IP Office Contact Center is a very valuable piece of equipment for businesses of any size: it allows you to build on what you’ve got to meet your immediate needs but also supports your growth."

"The next generation omnichannel solution from Avaya integrates all communication channels seamlessly throughout the entire customer journey and delivers comprehensive actionable analytics."

"We’re definitely in a growth stage and we’re definitely getting bigger and bigger. I am 100% confident that our Avaya OneCloud solution will grow with us."