221 Avaya Testimonials

"The banking business is changing. Digital communication media such as video will become increasingly important in the coming years. For this we need the ideas and innovations of technology provider Avaya."

"We are a leader in online sales and we had to keep up to date. The change in our meetings has really been radical, sharpness and image quality mean we now enjoy the experience of videoconferencing."

"We need to be intelligent about how reps are going out and getting business, and ensure that people are maximizing their time. Avaya technology will help them proactively manage their time wisely, and give us more information to train reps."

"Avaya IP Office really supports our business model by giving us the flexibility to have scheduled dispatch and manipulate how calls are directed with ease.”

“A platform ofthis nature, with the levels of redundancy and flexibility, plus the possibility of incorporating other solutions, is a very important element for UNO’s business development and to plan for the future. This solution opens doors with local and foreign customers to grow and maintain a high quality operation. It also supports the strategy of having a second center in Santo Domingo, which we already opened last year.”

“We can profit from new functionalities in order to provide a better service to our clients, and in parallel to improve the performance of our assistants.”

"Looking at our history with Avaya, its enterprise capabilities, its experience in the commercial and sports markets, and the fact that it’s a well-entrenched platform, all contributed to the decision to deepen our relationship with Avaya."

"Whatever question comes up, we have the information at our fingertips in Avaya Aura to devise better customer engagement."

"We are an international, active business group, but our offices were totally outdated. One way or another, we had to make a technological commitment. Our business partner Leader, suggested we switch to IP telephony and showed us Avaya’s solutions. We were impressed by the multiple benefits, and without a doubt, the support and peace of mind that the Avaya brand offers was the deciding factor.”

“The implementation of the new Avaya platform opened vast horizons so that we develop this project even more. Our objective, through the various digital channels, includes delivering a good experience with better management of customer service agents."

“With Avaya IP Office, we’re light years ahead of where we were less than a year ago.”

"Avaya tech support is A-One. It’s amazing that I can say, ‘Hey, look at this,’ and my Avaya representative will jump on a call, bring the resources together, and get the issue fixed in a timely manner. Issues don’t sit and wait."

"We create a very personal customer journey. Not only do we know who the customer is when they reach out, but if he or she called last week and spoke to Peter, they’ll be routed to Peter when they call again. The customer doesn’t need to explain anything."

"The reliability is top tier, without a doubt. On a day to day basis, we can almost forget about it – which is ideal for us.”

“When you’re in panic mode, you don’t have time to think. That’s why it was really important for the office staff to be able to flip a switch and have everything go into action.”