“With the deployment of the Avaya solution we are changing the way we do business, transforming from an outbound sales campaign model into a totally unified model leveraging all digital channels to increase our customer base.”

“We get rave reviews for our event each year. It wouldn’t be possible without the help of our mobile infrastructure.”

“In a voice-over-IP environment, where phones can be moved and plugged back in anywhere, you don’t necessarily have an accurate location for a 911 call. We have no way to lock down the phones. We put out a lot of messages telling people not to move phones without contacting us …

"From the CRM system having a down time of twenty to twenty five minutes every week, we have moved on to a system where there has been no downtime in the recent past."

"Avaya IP Office really supports our business model by giving us the flexibility to have scheduled dispatch and manipulate how calls are directed with ease.”

“A platform ofthis nature, with the levels of redundancy and flexibility, plus the possibility of incorporating other solutions, is a very important element for UNO’s business development and to plan for the future. This solution opens doors with local and foreign customers to grow and maintain a high quality operation. …

“We can profit from new functionalities in order to provide a better service to our clients, and in parallel to improve the performance of our assistants.”

"Looking at our history with Avaya, its enterprise capabilities, its experience in the commercial and sports markets, and the fact that it’s a well-entrenched platform, all contributed to the decision to deepen our relationship with Avaya."

"Whatever question comes up, we have the information at our fingertips in Avaya Aura to devise better customer engagement."

"We are an international, active business group, but our offices were totally outdated. One way or another, we had to make a technological commitment. Our business partner Leader, suggested we switch to IP telephony and showed us Avaya’s solutions. We were impressed by the multiple benefits, and without a doubt, …

“The implementation of the new Avaya platform opened vast horizons so that we develop this project even more. Our objective, through the various digital channels, includes delivering a good experience with better management of customer service agents."

“With Avaya IP Office, we’re light years ahead of where we were less than a year ago.”

"Avaya tech support is A-One. It’s amazing that I can say, ‘Hey, look at this,’ and my Avaya representative will jump on a call, bring the resources together, and get the issue fixed in a timely manner. Issues don’t sit and wait."

"We create a very personal customer journey. Not only do we know who the customer is when they reach out, but if he or she called last week and spoke to Peter, they’ll be routed to Peter when they call again. The customer doesn’t need to explain anything."

"The reliability is top tier, without a doubt. On a day to day basis, we can almost forget about it – which is ideal for us.”