221 Avaya Testimonials

“Avaya brings a lot of maturity to the industry. It’s been a really good working relationship and a brand we trust.”

"With the tools that we have in place, we are overcoming distances and providing collaborative features to our teams."

"Avaya’s solutions are widely used and well-respected."

“We can profit from new functionalities in order to provide a better service to our clients, and in parallel to improve the performance of our assistants.”

"Looking at our history with Avaya, its enterprise capabilities, its experience in the commercial and sports markets, and the fact that it’s a well-entrenched platform, all contributed to the decision to deepen our relationship with Avaya."

"Whatever question comes up, we have the information at our fingertips in Avaya Aura to devise better customer engagement."

"We are an international, active business group, but our offices were totally outdated. One way or another, we had to make a technological commitment. Our business partner Leader, suggested we switch to IP telephony and showed us Avaya’s solutions. We were impressed by the multiple benefits, and without a doubt, the support and peace of mind that the Avaya brand offers was the deciding factor.”

“The implementation of the new Avaya platform opened vast horizons so that we develop this project even more. Our objective, through the various digital channels, includes delivering a good experience with better management of customer service agents."

“With Avaya IP Office, we’re light years ahead of where we were less than a year ago.”

"Avaya tech support is A-One. It’s amazing that I can say, ‘Hey, look at this,’ and my Avaya representative will jump on a call, bring the resources together, and get the issue fixed in a timely manner. Issues don’t sit and wait."

"We create a very personal customer journey. Not only do we know who the customer is when they reach out, but if he or she called last week and spoke to Peter, they’ll be routed to Peter when they call again. The customer doesn’t need to explain anything."

"The reliability is top tier, without a doubt. On a day to day basis, we can almost forget about it – which is ideal for us.”

“When you’re in panic mode, you don’t have time to think. That’s why it was really important for the office staff to be able to flip a switch and have everything go into action.”

"The solution is expected to save in excess of 6 1/2 work hours a day by decreasing call handling time by 30 seconds for each email transaction."

“Avaya came in and gave us a live demo of the Scopia system. We could immediately see the difference in quality and how easy it was to use.”