221 Avaya Testimonials

“On a slow day, a pizza restaurant can text an offer for half off. Or if a customer hasn’t been in in a month, Volar can text them automatically with an offer for free garlic bread. The free offer brings them in, but they end up spending much more.”

"The Avaya platform has evolved a good deal since it was first put in place. It has been integrated with new systems and databases and it has grown to handle the phenomenal call volumes we receive. Its performance has been consistently excellent."

"With a strategic growth plan in place to double their business over the three next years, the Avaya solution was seen to be an essential piece to enable future operations and acquisitions into the business. The Avaya BreezeTM platform will allow them to easily continue to innovate over the years, incorporate new applications and channels such as social media, video and co-browsing, and whatever else may evolve beyond today’s consumer channels."

"Avaya IP Office really supports our business model by giving us the flexibility to have scheduled dispatch and manipulate how calls are directed with ease.”

“A platform ofthis nature, with the levels of redundancy and flexibility, plus the possibility of incorporating other solutions, is a very important element for UNO’s business development and to plan for the future. This solution opens doors with local and foreign customers to grow and maintain a high quality operation. It also supports the strategy of having a second center in Santo Domingo, which we already opened last year.”

“We can profit from new functionalities in order to provide a better service to our clients, and in parallel to improve the performance of our assistants.”

"Looking at our history with Avaya, its enterprise capabilities, its experience in the commercial and sports markets, and the fact that it’s a well-entrenched platform, all contributed to the decision to deepen our relationship with Avaya."

"Whatever question comes up, we have the information at our fingertips in Avaya Aura to devise better customer engagement."

"We are an international, active business group, but our offices were totally outdated. One way or another, we had to make a technological commitment. Our business partner Leader, suggested we switch to IP telephony and showed us Avaya’s solutions. We were impressed by the multiple benefits, and without a doubt, the support and peace of mind that the Avaya brand offers was the deciding factor.”

“The implementation of the new Avaya platform opened vast horizons so that we develop this project even more. Our objective, through the various digital channels, includes delivering a good experience with better management of customer service agents."

“With Avaya IP Office, we’re light years ahead of where we were less than a year ago.”

"Avaya tech support is A-One. It’s amazing that I can say, ‘Hey, look at this,’ and my Avaya representative will jump on a call, bring the resources together, and get the issue fixed in a timely manner. Issues don’t sit and wait."

"We create a very personal customer journey. Not only do we know who the customer is when they reach out, but if he or she called last week and spoke to Peter, they’ll be routed to Peter when they call again. The customer doesn’t need to explain anything."

"The reliability is top tier, without a doubt. On a day to day basis, we can almost forget about it – which is ideal for us.”

“When you’re in panic mode, you don’t have time to think. That’s why it was really important for the office staff to be able to flip a switch and have everything go into action.”