221 Avaya Testimonials

“I was already impressed by the service and pricing we had received from Avaya in the past, so when it was time to set up the initial cable plant for the district’s buildings, we again turned to Avaya. I appreciated the kind of service their people provided, and I knew their expertise in technology for education would be very helpful to us.”

"Our ultimate goal is to actively involve other health care providers as well via video in the treatment of patients, such as medical supply stores, nursing homes or the emergency practices of the Association of Statutory Health Insurance Physicians. Only then will video technology reach its full potential."

“Avaya allows me to scale my business, growing with customer demand. I can be open-minded when offering customer and team engagement solutions – meeting my customers’ need for on-premise, managed, or cloud solutions while leveraging a single skill set to deploy, manage, and maintain all of the deployments.”

“A platform ofthis nature, with the levels of redundancy and flexibility, plus the possibility of incorporating other solutions, is a very important element for UNO’s business development and to plan for the future. This solution opens doors with local and foreign customers to grow and maintain a high quality operation. It also supports the strategy of having a second center in Santo Domingo, which we already opened last year.”

“We can profit from new functionalities in order to provide a better service to our clients, and in parallel to improve the performance of our assistants.”

"Looking at our history with Avaya, its enterprise capabilities, its experience in the commercial and sports markets, and the fact that it’s a well-entrenched platform, all contributed to the decision to deepen our relationship with Avaya."

"Whatever question comes up, we have the information at our fingertips in Avaya Aura to devise better customer engagement."

"We are an international, active business group, but our offices were totally outdated. One way or another, we had to make a technological commitment. Our business partner Leader, suggested we switch to IP telephony and showed us Avaya’s solutions. We were impressed by the multiple benefits, and without a doubt, the support and peace of mind that the Avaya brand offers was the deciding factor.”

“The implementation of the new Avaya platform opened vast horizons so that we develop this project even more. Our objective, through the various digital channels, includes delivering a good experience with better management of customer service agents."

“With Avaya IP Office, we’re light years ahead of where we were less than a year ago.”

"Avaya tech support is A-One. It’s amazing that I can say, ‘Hey, look at this,’ and my Avaya representative will jump on a call, bring the resources together, and get the issue fixed in a timely manner. Issues don’t sit and wait."

"We create a very personal customer journey. Not only do we know who the customer is when they reach out, but if he or she called last week and spoke to Peter, they’ll be routed to Peter when they call again. The customer doesn’t need to explain anything."

"The reliability is top tier, without a doubt. On a day to day basis, we can almost forget about it – which is ideal for us.”

“When you’re in panic mode, you don’t have time to think. That’s why it was really important for the office staff to be able to flip a switch and have everything go into action.”

"The solution is expected to save in excess of 6 1/2 work hours a day by decreasing call handling time by 30 seconds for each email transaction."