221 Avaya Testimonials

“We went from a system that sent us in the zone to fear the worst to something that is not only stable but surpassed my expectations.”

“I now feel that we have a controlled customer experience and customer environment. With Avaya, my operation runs both effectively and efficiently.”

“Above all, it is essential to keep the technology up and running at all times. With our new Portugal 112 services, Avaya and its partners have empowered us to provide state—of—the—art technology and service to Portuguese citizens.”

"Avaya’s IP telephony system is helping W. Bruford respond to industry trends, as it is more user and customer friendly, enabling us to communicate more efficiently between sites."

"Thanks to Avaya, we have a call centre that helps us keep calls in queue and answer them faster. We’re now providing much more responsive customer service and doing everything in our power to capture a sale.”

"Avaya IP Office in the Cloud is really the perfect fit for what we needed – reliable, affordable and as userfriendly as possible. And with a cloud system, we don’t need to maintain any hardware.”

“We have been able to provide the phone solution local businesses were looking for, and in the process add a new revenue stream of $2 million a year."

“Avaya brings a lot of maturity to the industry. It’s been a really good working relationship and a brand we trust.”

"We love the new Avaya platform. The ability to send all of our calls around our different departments both locally here at the courthouse and also our external offices has been a major timesaver and benefit to our citizens. The cost savings have been another huge advantage to the new system."

"We had a potential customer who was questioning where our back-up server was located, insisting that they weren’t comfortable with it being within Martinsville in case of an outage. We knew we needed to address this, but at that time, we didn’t have access to additional hardware or the budget to buy new hardware. It was a nobrainer to put it in the cloud with Amazon Web Services to achieve a redundant system.”

“The reduction of fixed costs in telephone lines and calls, as well as the variable / intangible costs inherent in repairs, relocation, support, management, control and configuration processes, exceeded our initial expectations."

“When the game relies on critical communications, we rely on Avaya. Avaya provides the reliability, scalability and flexibility we require to provide critical communications in a fast-paced, demanding environment.”

"The customer experience is immediately better when you can see the how—and preferably why— someone is contacting you."

“Every switchboard was Avaya, because it is the class leader and its solutions are the most stable."

"From the CRM system having a down time of twenty to twenty five minutes every week, we have moved on to a system where there has been no downtime in the recent past."