221 Avaya Testimonials

“When you’re in panic mode, you don’t have time to think. That’s why it was really important for the office staff to be able to flip a switch and have everything go into action.”

“An important advantage – particularly for our colleagues in sales who are always on the road."

"The reliability is top tier, without a doubt. On a day to day basis, we can almost forget about it – which is ideal for us.”

"Consumers expect to engage wherever, whenever, and however they prefer. We partnered with Avaya for the experience and flexibility to drive innovation and deliver customized contact center solutions to our clients and their customers."

“Avaya OneCloud CPaaS has improved our ability to respond to customers quickly and with very specialized, specific solutions to meet their needs."

“The objective was always to move AutoCrew to the cloud, that’s what we’ve done through the Avaya OneCloud CPaaS solution and it went very smoothly."

"Avaya’s solutions are widely used and well-respected."

"Instead of having the burden of writing off and disposing of unwanted hardware, we can simply swap them for new components."

"Just try it, you have nothing to lose. I was skeptical, I worried about losing control. But with Powered by Avaya IP Office, I still have the same level of control. The difference is, now I don’t have hardware to manage. I’m not worried about OS updates, backend updates or patching; it’s all done for me. I sleep well at night."

"Avaya showed us how, using IP Office Server Edition and Avaya Contact Center Select, we could make the upgrade as cost-effective as possible, including by reusing existing licenses and handsets."

"We are highly impressed and satisfied with the streamlining and the further ease that Talabat has been able to provide since the partnering with METCO and Avaya. In December 2015, we had 50,000 orders per day. Over one year later, we have around 100,000 orders a day. That’s an impressive 100% increase. With the proper support, we were able to meet and exceed our objectives."

"Zang’s flexibility really spoke to us, especially being a new company. We’re flexible and we need partners who are as well."

“On a slow day, a pizza restaurant can text an offer for half off. Or if a customer hasn’t been in in a month, Volar can text them automatically with an offer for free garlic bread. The free offer brings them in, but they end up spending much more.”

“Avaya voice fidelity is like 10X better than iPhones or anything else. If an attorney is in a taxi during a client call, you can actually hear the traffic in the background. It’s that good."

"With the Avaya solution our customers are simply waiting less to get issues resolved and our agents have more time to deal with enquiries in a satisfactory way. We’ve also been able to add features that provide a real wow factor, such as a service that enables a customer to hang up, remain in the queue, and get a call back as soon as an agent is available. These are the things that customers really remember.”