“We live on the phones. While e-mail and the Internet can facilitate documentation and closings, the essence of our job is done on the phone. There’s a personal sense that you get over the phone that you can’t get in an e-mail. That’s very important to us because our business …

"Having one vendor gives us a single pane of glass as we manage what we do across wired, Wi-Fi and voice communications."

"Before, it took me half a day every week to create reports. Now it takes just five minutes. Instead of building reports, I can spend more time working with the staff on raising service levels.”

“Avaya OneCloud CPaaS has improved our ability to respond to customers quickly and with very specialized, specific solutions to meet their needs."

“The objective was always to move AutoCrew to the cloud, that’s what we’ve done through the Avaya OneCloud CPaaS solution and it went very smoothly."

"Avaya’s solutions are widely used and well-respected."

“An important advantage – particularly for our colleagues in sales who are always on the road."

"Instead of having the burden of writing off and disposing of unwanted hardware, we can simply swap them for new components."

"Just try it, you have nothing to lose. I was skeptical, I worried about losing control. But with Powered by Avaya IP Office, I still have the same level of control. The difference is, now I don’t have hardware to manage. I’m not worried about OS updates, backend updates or …

"Avaya showed us how, using IP Office Server Edition and Avaya Contact Center Select, we could make the upgrade as cost-effective as possible, including by reusing existing licenses and handsets."

"We are highly impressed and satisfied with the streamlining and the further ease that Talabat has been able to provide since the partnering with METCO and Avaya. In December 2015, we had 50,000 orders per day. Over one year later, we have around 100,000 orders a day. That’s an impressive …

"Zang’s flexibility really spoke to us, especially being a new company. We’re flexible and we need partners who are as well."

“On a slow day, a pizza restaurant can text an offer for half off. Or if a customer hasn’t been in in a month, Volar can text them automatically with an offer for free garlic bread. The free offer brings them in, but they end up spending much more.”

“Avaya voice fidelity is like 10X better than iPhones or anything else. If an attorney is in a taxi during a client call, you can actually hear the traffic in the background. It’s that good."

"With the Avaya solution our customers are simply waiting less to get issues resolved and our agents have more time to deal with enquiries in a satisfactory way. We’ve also been able to add features that provide a real wow factor, such as a service that enables a customer to …