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"The forecasting capabilities in Assembled allow us to accurately schedule all our agents across multiple skills to serve product types in the UK and the US. It’s allowed us to enhance efficiency and scale service while allowing us to provide a world-class standard of service that very few contact centers …
"Our spreadsheet schedule had most agents on calls, one person on chat, and two on tickets every day. When call volumes spiked, we’d scramble to shift someone from chat or tickets to calls. It was reactive and couldn’t scale."
PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your …
We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching. Calabrio ONE gives you the power to engage …
High5 is a total talent experience platform that connects talent and recruiters to efficiently fill roles globally with trust and quality outcomes.
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