“I felt Lendmark needed to get ahead of customer experience and I didn’t want to do it the way I had seen it done before. Everything I saw showed me how NOT to do it.”
"For us AskNicely has generated a huge amount of reviews, it has also allowed us to fix and resolve many problems before they escalate."
"Love the product — simple and effective."
"Awesome to be able to hear directly from our customers."
"Customer feedback is like business oxygen."
“We have been able to very specifically use feedback about this location and this new concept to identify the opportunities that we have to improve it and make it a better guest experience. With the AskNicely features, we're able to see how well episodes are scoring, what the guest sentiment is around the individual ones, what factors they enjoy and don't enjoy in each one.”
"I like the product."
"Good tool for analyzing customer service."
“My job is to manage our customer-facing team and ensure we are providing the best support to our customers. Part of that is making sure we have the right tools for us to be successful.”
"Does what it promised to do in a simple and fluid process."
"Reliability and ease of functionality."
"With AskNicely, we've transformed detractors into promoters, increased organizational visibility, and significantly boosted customer satisfaction. Our customer relationships have never been stronger."
"It is so much better and user friendly then our old Customer Satisfaction Survey system."
"So easy to use, and so valuable having the insights feeding directly into our organisation. The integration with Slack is A+."
"No issues. Works as expected. Keeping the product simple is what I like about it."
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