"I really like AskNicely! Great way to keep a handle on our service. The only change? In weeks we have no surveys sent/received — have a "null" score instead of 0.0."
"It is simple, easy to use for both customers and user. Results are great for internal feedback and also as a marketing tool."
“We would pop into a Slack channel saying the first person to respond with their current CSAT score would win a $50 voucher, and within seconds, everyone's scores came in, and everyone was right. I was like, these guys are really paying attentio."
"Jason Hinze is really supportive and very pleasant."
"NPS is a great indicator of customer happiness and and AskNicely offer great tools to gather that information."
“We put the customer first and ensure we listen to feedback and make changes where possible to improve the customer experience. Through that, I am able to lead and express my passion for providing great customer service.”
“AskNicely has been a partner not a vendor, consistently sharing feedback on ways to further improve our overall system well beyond the initial implementation.”
"Great way of measuring customer satisfaction."
"Simple, fast, concise - to the point."
"Great product, with awesome support. It's really helped us stay in front of our customer relationships."
"It's an easy to use platform that keeps things simple visually and also from a Ux viewpoint."
"We have been referring you for months - Keep it up."
"Easy to use and lot's of options to view my data."
“We got feedback on a reactive basis, not a proactive basis."
"It's an easy and convenient way for us to take the temperature of our clients. Our NPS is pretty high (~70) but the real value is when we find a client that we assumed was happy but who in fact is not delighted with our service. In those circumstances, we …
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