193 AskNicely Testimonials

“AskNicely has helped us create a baseline of our support services for our customers. From here, I wouldn't be surprised if we create more customer happiness centric roles for people to slot into and be more proactive with feedback. Traditionally, we were a company that had a helpdesk for people to call only when they had an issue. Now we can capture the positive feedback too and help us improve our interface and services with AskNicely!”

"Great interface, very easy reporting, and an increase in response rates since we adopted the platform."

"It is easy to keep on track what your customers think of you and also gives you a chance to correct things, when service or equipment are down."

"So easy to use, and so valuable having the insights feeding directly into our organisation. The integration with Slack is A+."

"Good price, easy product to use and reliable."

"The product is very easy to use. And, the support team is great!"

"I love getting the feedback from our customers daily. we have used this tool to completely change how we do business."

"Method en sytsem make it a very easy tool to use. Responses ar high and of high value."

"Good tool for analyzing customer service."

"AskNicely provides timely, useful feedback with the minimum of fuss."

"Integration with salesforce is awesome."

"Awesome to be able to hear directly from our customers."

"Ask Nicely is a very powerful tool and their support staff have been fantastic at."

“It’s clear that it’s making a difference because we’re able to get ahead of member issues by gathering feedback on member experiences. There have been behavioral changes at each site. AskNicely has helped us address member issues to prevent cancellations.”

"I really like AskNicely! Great way to keep a handle on our service. The only change? In weeks we have no surveys sent/received — have a "null" score instead of 0.0."