“We’re seeing a much more engaged and proactive team as a result.”
“AskNicely’s user interface is beautiful, it’s easy to set up, easy to monitor, easy to integrate with the programs we use, and they are very responsive and helpful– so you really couldn’t ask for more.”
“[We] always put our client’s health and wellness first. [We do this through] clear communication and encouragement.”
“One of the most impactful things for us is the live leaderboards."
“We would pop into a Slack channel saying the first person to respond with their current CSAT score would win a $50 voucher, and within seconds, everyone's scores came in, and everyone was right. I was like, these guys are really paying attentio."
"Great way of measuring customer satisfaction."
“I lead the CX team here at iClinic. The whole team (is) always looking (out) for the best interest of our customers.”
"Very easy to set up and use. Clean interface."
“I felt Lendmark needed to get ahead of customer experience and I didn’t want to do it the way I had seen it done before. Everything I saw showed me how NOT to do it.”
"Top shelf web service! We love it!"
"It is easy to use and pretty intuitive."
"The onboarding and assistance as we set up the product has been great."
“We publish promotor testimonials directly to our website weekly so that those families looking at our website can see ‘live’ testimonials from current families. We’ve had great feedback on this application.”
"Love the product — simple and effective."
"Really good customer success and service. You held our hand through the process."
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