193 AskNicely Testimonials

"Product works well. lots of options."

"Easy to understand, and respond to positive and negative criticism."

"I get the information quick and efficiently."

"Great interface, very easy reporting, and an increase in response rates since we adopted the platform."

“AskNicely is super easy to use and administer from Salesforce. It helps us build stronger relationships with clients and deliver better experiences.”

"We wanted a better indicator of how people were feeling about Fleetio as a whole. We decided Net Promoter Score (NPS) was the best way to do that."

“My job is to manage our customer-facing team and ensure we are providing the best support to our customers. Part of that is making sure we have the right tools for us to be successful.”

“Many people just accept that snorkeling is a hit or miss experience. But we believe that, when done right, snorkeling can be a life-changing experience. Our customer feedback validates our belief that curating and personalizing every step, from store to gear to beach, can make things go from so-so to exceptional.”

"It's an easy and convenient way for us to take the temperature of our clients. Our NPS is pretty high (~70) but the real value is when we find a client that we assumed was happy but who in fact is not delighted with our service. In those circumstances, we are able to take corrective action before we lose the client."

"AskNicely just works. You want NPS results and customer feedback? AskNicely."

"It has made a real difference to our understanding of what our customers think of us with both the score and the comment. Where previously we did NPS through phone interviews, it was time consuming for both us and our customers - with the software, it's now easy for all and is encouraging great immediate feedback for us to act on."

"Easy to use and very effective!"

"It is so much better and user friendly then our old Customer Satisfaction Survey system."

“As Change Implementation Manager, my role is not just about implementing changes in the business, but also influencing the business to be more customer-centric in everything we do.”

"Good tool for analyzing customer service."