"AskNicely is integral to my day-to-day. Love how it helps me keep a pulse on customers."
“People are proud about having a good NPS rating. It brings them a lot of joy. It’s really been an entire cultural change around going from a fast, reliable service to a fast, reliable, delightful service.”
“A good experience is [when] each patient each time has the same standard experience and knows what to expect. A great experience is that there is also some personalization to make the patient (customer) feel that they are unique and that their service is the best fit for them.”
"Because its easy to use and understand."
"The product is simple and powerful. We get a huge amount out of the insights."
“Since implementing AskNicely, we’ve been able to hold the line on churn, which is an improvement for us.”
"Sangoma already sees AskNicely, NPS, and CSAT scores as fairly fundamental to how we can map our success going forward. We are already benefiting from, and see very clearly how, we will continue to benefit from this toolset."
“It’s daily coaching and daily conversations, using the CSAT data to help our folks get better."
"Easy to navigate and respond to guests."
"Easy to use."
"Great product and concept, this has helped us greatly cheers."
"Easy to implement and manage."
"Does everything we are looking for."
"By and large we have seen the scores get better because we've been able to use the feedback to do focus trainings."
"Simple, fast, concise - to the point."
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