193 AskNicely Testimonials

"So easy to use, and so valuable having the insights feeding directly into our organisation. The integration with Slack is A+."

"We wanted to have a continuous, real-time pulse on user satisfaction. AskNicely is a perfect tool for that."

"Love that the program is very user friendly."

"Easy to use, great dashboard, shows a snapshot for summary but you can dig in deeper easily if needed."

"Agents are obsessed with the AskNicely app and their personal NPS score, it's a point of pride. Looking at AskNicely together has become our number one coaching moment, since the feedback is directly from the client."

“[We] always put our client’s health and wellness first. [We do this through] clear communication and encouragement.”

“The better we serve our members, the better we serve our community, the more successful we’re going to be as a business. Our primary goal is to transform lives through a fitness community. The reason we bought AskNicely is to learn more about that community and how supported our members feel, because serving our clients better is the thing we care most about.”

“The leaderboard lets me see where everyone’s at, and filter through whatever I want to look at that day. I like to see the breakdown of numbers across the board, and if anything’s going on, I can reach out to my franchisees and ask if they’ve seen the recent numbers or comments. It’s a good way to start those conversations.”

"Gives us a chance to fix the concerns of members who would not tell us otherwise."

"Easy to use and helps maintain customer communication while helping me understand client wants and needs."

"Product works well. lots of options."

"Product is excellent and allows CCI to get closer to the client and address immediate."

"Easy to use, good UI."

“We needed an NPS tool that integrated seamlessly with Salesforce. We looked at numerous options and chose AskNicely. It has been about 9 months and we couldn’t be happier. We were up and running quickly plus it is easy to use, intuitive, highly configurable and integrates perfectly with Salesforce. Additionally, the AskNicely team is fantastic and always available to help.”

"Good tool for analyzing customer service."