“It actually plays a huge role. It helps us notice what we can improve on. We strive to be flexible and understanding when it comes to our customer needs.”
“We would pop into a Slack channel saying the first person to respond with their current CSAT score would win a $50 voucher, and within seconds, everyone's scores came in, and everyone was right. I was like, these guys are really paying attentio."
"It’s great, and easy to use. Love it!"
"We've had great feedback so far, it's a simple programme to use and gives awesome results. Loving it!"
“I’m creating business processes and systems that allow us to keep CX at the forefront of everything we do.”
"Easy to use, nice interface, great response rate."
"Easy to use and to segment results."
"Simple, fast, concise - to the point."
"Very easy to set up and use. Clean interface."
“With AskNicely in place, we no longer have to spend time searching for positive reviews online and asking users for permission to post. AskNicely automates the entire process for us. Right now we are saving more than one hour a day.”
“I felt Lendmark needed to get ahead of customer experience and I didn’t want to do it the way I had seen it done before. Everything I saw showed me how NOT to do it.”
“We put the customer first and ensure we listen to feedback and make changes where possible to improve the customer experience. Through that, I am able to lead and express my passion for providing great customer service.”
"Easy to use. Accurate. High ROI."
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