205 AskNicely Testimonials

"Great interface, very easy reporting, and an increase in response rates since we adopted the platform."

“I lead the CX team here at iClinic. The whole team (is) always looking (out) for the best interest of our customers.”

“[We] always put our client’s health and wellness first. [We do this through] clear communication and encouragement.”

"As a Business Development Manager, I am involved directly with customers on a day-today basis and part of my role is making sure they are raving fans!"

“People are proud about having a good NPS rating. It brings them a lot of joy. It’s really been an entire cultural change around going from a fast, reliable service to a fast, reliable, delightful service.”

"The net promoter scoring is a useful gauge for identifying if my staff are performing to expectations."

“I’m creating business processes and systems that allow us to keep CX at the forefront of everything we do.”

“AskNicely fits well into our vision at Titus Talent Strategies as some of our employees' bonus plans are focused around their AskNicely NPS feedback. It's also important for us to get a quarterly pulse from our clients on how we're doing and the AskNicely platform allows us to gather this critical data as well as testimonials. So it's critical (the program) runs smoothly every quarter.”

"Amazing onboarding process!"

“My role as a Client Success Manager is to take our clients’ experience to the next level as well as to create awareness that [successful client experiences] are the whole company's ultimate goal. We are where we are ONLY thanks to our clients!”

“It actually plays a huge role. It helps us notice what we can improve on. We strive to be flexible and understanding when it comes to our customer needs.”

"Love the intuitive website and follow up."

"We've had great feedback so far, it's a simple programme to use and gives awesome results. Loving it!"

"We wanted a better indicator of how people were feeling about Fleetio as a whole. We decided Net Promoter Score (NPS) was the best way to do that."

"With AskNicely, we've transformed detractors into promoters, increased organizational visibility, and significantly boosted customer satisfaction. Our customer relationships have never been stronger."