"It’s great, and easy to use. Love it!"
“We got feedback on a reactive basis, not a proactive basis."
"Love the intuitive website and follow up."
"Good price, easy product to use and reliable."
"The product is very easy to use. And, the support team is great!"
"Great product, with awesome support. It's really helped us stay in front of our customer relationships."
"The onboarding and assistance as we set up the product has been great."
"It's an easy and convenient way for us to take the temperature of our clients. Our NPS is pretty high (~70) but the real value is when we find a client that we assumed was happy but who in fact is not delighted with our service. In those circumstances, we …
“Since implementing AskNicely, we’ve been able to hold the line on churn, which is an improvement for us.”
"Sangoma already sees AskNicely, NPS, and CSAT scores as fairly fundamental to how we can map our success going forward. We are already benefiting from, and see very clearly how, we will continue to benefit from this toolset."
“It’s daily coaching and daily conversations, using the CSAT data to help our folks get better."
“We have been able to very specifically use feedback about this location and this new concept to identify the opportunities that we have to improve it and make it a better guest experience. With the AskNicely features, we're able to see how well episodes are scoring, what the guest sentiment …
"Because its easy to use and understand."
"The product is simple and powerful. We get a huge amount out of the insights."
"We wanted a better indicator of how people were feeling about Fleetio as a whole. We decided Net Promoter Score (NPS) was the best way to do that."
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