“My own concern about selecting a telephony and contact centre system is that the platform should be able to be applied globally to the Methven business and that it will integrate in the future to online versions of Microsoft Dynamics AX and Dynamics CRM. It is important that we leverage our existing investment in Microsoft products and ensure new services deployed follow the Methven roadmap which is to utilise Microsoft Cloud services such as Office365, Azure and the like. I think it will be a while before we get to the stage of installing Skype for Business Enterprise Voice in the United Kingdom and China, whereas Australia may be sooner.”
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact centerShow more