"It is really important to us to have a call center software that we can rely on. Many of our customers’ main business operations rely on Melco’s embroidery machines and software. When they have an issue with one of our products, we need to get them running at full capacity …

"Our clients rely on us to uncover the most viable business opportunities and set up appointments so they can facilitate new relationships and grow their business. Ensuring that appointments we’ve made are scheduled for ideal times for both parties is critical to both our success and the success of our …