“The B Part of It community has been an invaluable new resource to enable the rapid testing and development of new concepts and propositions. The speed of response enables customers to directly influence the design thinking process, enabling the community to co-create concepts with us. A game-changing approach to insight …

"Listening to the voice of both its healthcare customers and employees empowered Experian Health to take action around the pandemic from a place of empathy. This approach also drove positive business outcomes including strengthening customer and employee relationships, improved NPS by 16 points, increased employee engagement by 37%, and improved …