"As a business, our goal is to break down isolated and disconnected customer experiences and provide a seamless and connected experience and an environment where customers lead the way - and our online customer community allows us to do that."

"Listening to the voice of both its healthcare customers and employees empowered Experian Health to take action around the pandemic from a place of empathy. This approach also drove positive business outcomes including strengthening customer and employee relationships, improved NPS by 16 points, increased employee engagement by 37%, and improved …