75 Accela Testimonials

“Accela helps us take our online services to the next level. It allows us to provide an end-to-end solution for our business processes and allows us to meet the continuing and changing needs of our customers.”

“We were on the verge of hiring additional permit coordinators for the intake process. Now that we have online processes in place, we are still busy, but we aren’t getting constant complaints from current coordinators that they don’t have time to finish their work. There are also no longer complaints from citizens saying they are having to wait to sit down with a coordinator. even though our workload has steadily increased over the last few years, we have been able to keep pace. We are no longer handing paper from one desk to another. Everybody is looking at the same plans at the same time.”

“It’s important for us to provide a seamless and frictionless experience.”

“SaaS is our new world. It’s all in the cloud now. If you want to continue to operate in your 20th century model it’s going to take a lot of work.”

“LARA was already successful in handling the regulatory components of other licensing programs – fire services, professional licensing and construction codes – and we needed to expand that functionality quickly and seamlessly to the new medical marihuana industry, Having a flexible solution that can be adapted to changes in laws and regulations is essential for continuing to offer quality service to the state’s residents.”

“I’m a big fan of Accela and love getting into it. We have an internal superuser group where department heads reach out to each other to have the users share expertise and help with problem-solving.”

“County staff can quickly link a site plan to a building record, a rezoning to a site plan, or an unpermitted violation to a building record, etc. with a few clicks. This eliminates the need to look at any other system or reach out to a colleague to ask a question.”

“The thing I love about Accela Insights dashboards is that, by default, it automatically drills down to all the fields – anything that you see is reflected everywhere on the dashboard.”

“We had our experts in IT, web development, and each of the teams represented by these forms working collaboratively and eliminating challenges one by one, The lessons learned drove improvements at every level. These processes will now serve as the model to upscale each of the remaining forms.”

“We don’t have companies sending us 15 emails a day where we have to print something out, fill it in, scan and send it back.”

“Now what you’re going to see is big (SaaS) adoption moving forward and some of the old trepidations associated with cloud operations will be pushed aside as we have proven this model can operate in an efficient, effective, stable and secure manner with no loss to service delivery.”

“The public portal saved us because our technicians aren’t slammed at the end of the month, trying to conduct data entry into the system, which allowed us to move forward and do other things with that time, like holding more training sessions, and making improvements to the program.”

“We emailed a series of customer communications announcing the online option and citizens are now navigating the system on their own with success. The comments we are receiving from the public have been positive, thanking us for an added option, which traditionally has been paper-based and is now available online.”

“The pendulum has swung. We have been working in the County for nearly a decade to empower individuals to work from home. For so long, there was hestiation because some agencies thought it would to be difficult to effecitvely implement. But since COVID-19, we have seen the paradigm shift thanks to technology solutions that have shown staff can work remotely and provide productive service while promoting services online that can improve the experience for our residents. There is now transparency and people can see where their application is and they’re getting a response immediately.”

“The feedback has been tremendous because there are a number of documents that people have to submit to the agency. Depending on how much a restaurant wants to expand outside with a temporary use permit, it involves site plans, letter approvals from property owners, and the application itself. There are a number of documents that need to be sent to us, and quite honestly, I don’t recall getting 2 or 3 phone calls of ‘I can’t’. It has been very manageable for the everyday person.”