75 Accela Testimonials

“I’m a big fan of Accela and love getting into it. We have an internal superuser group where department heads reach out to each other to have the users share expertise and help with problem-solving.”

“We haven’t been under the delusion that growth is all of the sudden going to slow down, our planning efforts and infrastructure efforts all focus on that continued growth.”

“Prior to Accela, no arrival window was provided. Customers needed to be onsite the entire day, or hope to touch base with the inspector by phone to get their best guess of when they’d arrive.”

“With information being stored in Azure, we have access to the data in a real-time setting. We don’t have to wait for a system to upload or to get feedback information from the state of Oregon. Communication between departments has increased and communication between stakeholders has increased. I’m able to report on metrics shortly after the month closes.”

“Everything is electronic, there are no more paper plans. We’re not shuffling back and forth. We email notes back to the customer. They are able to make the changes right away and send them back to us. It is now a one-stop shop. You send in your application to the same people who are going to be reviewing and approving it as well as the people who are going to be issuing out the building permit.”

“You know, in this day and age, data security is always a concern; it just seems like people come up with new [threats] every day. But we feel that Accela has the right things in place, things that we would have had to put on our own servers if we would have upgraded our on-premises installation.”

“We need workflows, processes and tools for communication and sharing with out-of-town property owners.”

“We haven’t really seen a glitch in anything. I think maybe from the customers there are some projects that have been put on hold, but from the City standpoint, we have basically walked out the door that Tuesday night and Wednesday people were back to work at their home office wherever that might be, working seamlessly.”

“We were on the verge of hiring additional permit coordinators for the intake process. Now that we have online processes in place, we are still busy, but we aren’t getting constant complaints from current coordinators that they don’t have time to finish their work. There are also no longer complaints from citizens saying they are having to wait to sit down with a coordinator. even though our workload has steadily increased over the last few years, we have been able to keep pace. We are no longer handing paper from one desk to another. Everybody is looking at the same plans at the same time.”

“In EnvisionConnect you could only link permits to one address, which made it really one dimensional. We needed a system that would allow us to link multiple permits to one property record, Every time work was done on a parcel, we had to create a separate record to track it, which made it difficult to get a wholistic view of everything that had happened on that parcel.”

“The fact that we did all that work up-front, before the project started really paid off. We thought through processes; made lists of exactly what fields we wanted to capture, and drafted what the reports would look like, We also engaged our entire team for input, and it was absolutely integral to have both back-office and field users at the table, so they could buy into the process."

“Philadelphia is aiming to become one of the safest cities in America and we are committed to working more efficiently and effectively, with integrity and responsiveness.”

“Everything in Accela made this project easier, We worked every application from within the Accela system, all our enforcement inspections were entered and scheduled, with the inspection results recorded back into Accela. Finally, all the licenses and reports were generated out of the system. Accela was our essential application resource to complete all this work – and it still is.”

“Culver City was looking for a solution that would make it as easy as possible for Cannabis business permit applicants to apply for permits from the city and organize the city’s detailed permit review process, We will measure success by applicants being able to apply without encountering much technical difficulties, and for the city to successfully review applications as they move through the system.”

“We are looking forward to what’s next, and with every-thing changing so fast, we really don’t know what’s next out there. Regulations are changing quickly, and citizens and entrepreneurs are coming up with new ideas that change our landscape so rapidly, and it’s exciting that we have a tool that can respond to that.”