75 Accela Testimonials

“The pendulum has swung. We have been working in the County for nearly a decade to empower individuals to work from home. For so long, there was hestiation because some agencies thought it would to be difficult to effecitvely implement. But since COVID-19, we have seen the paradigm shift thanks to technology solutions that have shown staff can work remotely and provide productive service while promoting services online that can improve the experience for our residents. There is now transparency and people can see where their application is and they’re getting a response immediately.”

“The thing I love about Accela Insights dashboards is that, by default, it automatically drills down to all the fields – anything that you see is reflected everywhere on the dashboard.”

"We have contractors out in the field. They can be out on a job site, and they can check with a smart device or an iPad. We have a number of contractors out there, and they have no paper—they're all electronic. Everything is in their trucks. That's how they do business. So, the big benefit is they get to stay out and do their work."

“Inspectors would do their inspections all on paper, then the data would be manually entered, Because we used multiple systems to capture inspection data, it had to be exported back and forth constantly. This created problems with versioning, overwriting crucial information, and made the data unreliable. We had no global view of our inspection program which meant details were missed.”

“The growth in Moreno Valley is very extensive, with a rise in new development ranging from tenant improvements to large one million square foot buildings being constructed from the ground up.”

“It has helped with the constituent services area so now constituents can self-service and be able to see the process—but also, now our folks can see our constituent services and our code enforcement people can see exactly where everything is at, and that has been the big benefit. Seeing the information.”

“I no longer have to be concerned with applying updates and patches to the applications and infrastructure, Also, there has been a push in the last five or six years, really across the whole state, for agencies like our own to be more self-sufficient when it comes to IT initiatives.”

“When I first started here, we were totally with paper, Everything was handwritten, handtyped and filed in file drawers that filled a room. We needed some common tool for everyone to talk to, and our choice was Accela.”

“The solar industry is so appreciative that the County has stepped up to be a leader in solar permitting, It makes all of our lives so much easier. Companies are able to save time, money and resources and we’re able to install solar more quickly. Our customers are happy — everyone is happy with this process.”

“Being able to quickly build this new, user-friendly portal and regulatory program into our existing Accela system was crucial to our timely success.”

“We were expecting long nights and weekends, like we had the previous year. Employees were dreading the upcoming renewal date, But we didn’t have nights. We didn’t have weekends. We didn’t have overtime. We were surprised. This year (2019) it wasn’t even a conversation. We were aware the renewal date was coming but it was a non-event. This insurmountable obstacle has turned into business-as-usual with Accela.”

“Something we’re really excited about, is being able to take photos of the violations and attach them directly to the inspection report. The photos are also stored in the Accela back-office so we can refer to them later.”

“We haven’t been under the delusion that growth is all of the sudden going to slow down, our planning efforts and infrastructure efforts all focus on that continued growth.”

“We can now track our workflow data, measure application processing time, and we have even designed performance metrics to set department goals. Further converting the data to a standardized format has opened up a new window into our operations. Now it is much easier to understand the data. We can get reports almost in real-time through Microsoft Azure and feed data directly into Microsoft Power BI to create reports and dashboards. This gives us a better picture into what’s going on in our department.”

“With information being stored in Azure, we have access to the data in a real-time setting. We don’t have to wait for a system to upload or to get feedback information from the state of Oregon. Communication between departments has increased and communication between stakeholders has increased. I’m able to report on metrics shortly after the month closes.”