75 Accela Testimonials

"The Accela Civic Platform gives us additional functionality to support document review and GIS capabilities in addition to mobile apps, and is aligned with our commitment to provide transparency and robust online services for our constituents."

"I'd rather spend our resources on our innovation and not on the hardware. We spend too much time trying to update our servers when we should be focused on the technology. A cloud-based environment lets us do that."

"Thanks to our Accela solution, we were able to reduce turnaround times for residential permits from approximately three weeks to three days and for commercial permits from two months to 5-10 days."

“Inspectors would do their inspections all on paper, then the data would be manually entered, Because we used multiple systems to capture inspection data, it had to be exported back and forth constantly. This created problems with versioning, overwriting crucial information, and made the data unreliable. We had no global view of our inspection program which meant details were missed.”

“The growth in Moreno Valley is very extensive, with a rise in new development ranging from tenant improvements to large one million square foot buildings being constructed from the ground up.”

“It has helped with the constituent services area so now constituents can self-service and be able to see the process—but also, now our folks can see our constituent services and our code enforcement people can see exactly where everything is at, and that has been the big benefit. Seeing the information.”

“I no longer have to be concerned with applying updates and patches to the applications and infrastructure, Also, there has been a push in the last five or six years, really across the whole state, for agencies like our own to be more self-sufficient when it comes to IT initiatives.”

“When I first started here, we were totally with paper, Everything was handwritten, handtyped and filed in file drawers that filled a room. We needed some common tool for everyone to talk to, and our choice was Accela.”

“The solar industry is so appreciative that the County has stepped up to be a leader in solar permitting, It makes all of our lives so much easier. Companies are able to save time, money and resources and we’re able to install solar more quickly. Our customers are happy — everyone is happy with this process.”

“Being able to quickly build this new, user-friendly portal and regulatory program into our existing Accela system was crucial to our timely success.”

“We were expecting long nights and weekends, like we had the previous year. Employees were dreading the upcoming renewal date, But we didn’t have nights. We didn’t have weekends. We didn’t have overtime. We were surprised. This year (2019) it wasn’t even a conversation. We were aware the renewal date was coming but it was a non-event. This insurmountable obstacle has turned into business-as-usual with Accela.”

“Something we’re really excited about, is being able to take photos of the violations and attach them directly to the inspection report. The photos are also stored in the Accela back-office so we can refer to them later.”

“We haven’t been under the delusion that growth is all of the sudden going to slow down, our planning efforts and infrastructure efforts all focus on that continued growth.”

“We can now track our workflow data, measure application processing time, and we have even designed performance metrics to set department goals. Further converting the data to a standardized format has opened up a new window into our operations. Now it is much easier to understand the data. We can get reports almost in real-time through Microsoft Azure and feed data directly into Microsoft Power BI to create reports and dashboards. This gives us a better picture into what’s going on in our department.”

“With information being stored in Azure, we have access to the data in a real-time setting. We don’t have to wait for a system to upload or to get feedback information from the state of Oregon. Communication between departments has increased and communication between stakeholders has increased. I’m able to report on metrics shortly after the month closes.”