75 Accela Testimonials

“Inspectors don’t have to call-in or come back to the office to look at paperwork or research data anymore. It’s all done from the field, which is important because the other city departments involved aren’t held up by our process.”

“We’ve become incredibly transparent. The most important thing for us is that it took a division that was siloed in individual data management systems and brought us all under one system.”

“The fact that we did all that work up-front, before the project started really paid off. We thought through processes; made lists of exactly what fields we wanted to capture, and drafted what the reports would look like, We also engaged our entire team for input, and it was absolutely integral to have both back-office and field users at the table, so they could buy into the process."

“Accela helps us take our online services to the next level. It allows us to provide an end-to-end solution for our business processes and allows us to meet the continuing and changing needs of our customers.”

“We wanted a cloud solution because we have limited funding, and buying servers to handle the volume of processing that we do was simply not cost-effective.”

"The amount of savings we’ve realized in such a short time really shows how this solution provides immediate, measurable benefits. It also points to the added value everyone gains when more and more entities participate in the ecosystem."

“Our challenge was to do more with less. We wanted to do away with other applications and look at one where we could centralize and take a product and leverage it as many times as we can. We see that with Accela.”

“I’m just extremely excited about the Accela Civic Platform. It has a lot of functionality and it’s very robust; it’s so much better than anything that we’ve ever had before. Within your workflow, you can quickly tell where things are and how you’re progressing through the application.”

“Accela Right of Way Management allows our users to align their project schedules so street cuts occur only once. This helps us cut down on street closings, which avoids traffic problems and reduces the negative impact on our neighborhoods. Most important, it helps our governments and utilities stretch their limited budgets by realizing very significant savings in paving costs.”

“We anticipate that by next year, we will realize $1 million or more in savings with Accela Right of Way Management.”

“We asked ourselves what kinds of programs are out there that could do this seamlessly, and in all honesty, the answer for us really was Accela Boards and Commissions.”

"Our philosophy is that municipal government needs to remain at the forefront of change, so we’re continually adapting our business processes and making them more efficient. One of the big things is a key focus on customer service, really listening to the voice of the customer and providing them technology. The Accela Civic Platform allows for that."

"We’ve become incredibly transparent. The most important thing for us is that it took a division that was siloed in individual data management systems and brought us all under one system."

"It became clear that hosting was our best option. With Accela’s cloud hosting, I am a higher priority. The only decisions I have to make is when I want to upgrade software versions, and beyond the monthly fee, I don’t have to budget for anything else."

“It’s important for us to provide a seamless and frictionless experience.”