75 Accela Testimonials

"Thanks to our Accela solution, we were able to reduce turnaround times for residential permits from approximately three weeks to three days and for commercial permits from two months to 5-10 days."

"The Accela Civic Platform gives us additional functionality to support document review and GIS capabilities in addition to mobile apps, and is aligned with our commitment to provide transparency and robust online services for our constituents."

"Our philosophy is that municipal government needs to remain at the forefront of change, so we’re continually adapting our business processes and making them more efficient. One of the big things is a key focus on customer service, really listening to the voice of the customer and providing them technology. The Accela Civic Platform allows for that."

“We have 89 jurisdictions that we contract with on a regular basis, which means a lot of users to maintain at any time. We not only save them money, but we also make it easier for customers so they have a consistent experience.”

"We are a very diverse community… The one thing the public wants is accessibility right away, right when they wake up in the morning."

"Accela allows us to be more strategic with our investments. For infrastructure improvement, we used to do it just on the age of the pipe and that's not very strategic. Now, we're leveraging this information to see where our worst spots are, and we'll repair those first so we can enhance the life of our existing materials."

"Electric, gas and telcom utilities had informal communications in the past, but would rarely share costs. Now we have one centralized data center and an online forum that allows them to communicate, coordinate and reduce their costs."

"Our plan reviewers need to view maps when reviewing site plans, plats, building plans, and historical aerial photos. Accela GIS seamlessly consumes Esri data, and that enables everything to work well together."

“With Asset Management, we can track all our assets. If we had a flood event, we would be able to track where we were having overflows so we can direct construction projects to those areas of greatest need. It has improved workflow. It has better enabled us to track areas of need for the sake of planning future construction and capital construction projects.”

"The main goal is to make government easier to do business within the State of Michigan by streamlining processes across multiple departments and providing a single point of entry, making the experience seamless for our citizens."

“Permitting is permitting. You have an owner, you have a facility, you go out and perform inspections and you track compliance. Anyone who is doing permitting, enforcement and compliance — Accela Environmental Health is a perfect fit, no matter what industry you are talking about.”

“The great thing about this product and why we chose it is that the video of each meeting is integrated with the meeting documents and it also has time-stamp features, making it easy for staff and citizens to quickly find what they are interested in. I love that transparency. It just makes it so much easier.”

“Our departments understand that the Civic Platform is a kind of generic platform that can be customized and used with many different business processes. It’s a platform they can change and continually use to improve their own business process.”

“Accela helps us take our online services to the next level. It allows us to provide an end-to-end solution for our business processes and allows us to meet the continuing and changing needs of our customers.”

“We wanted a cloud solution because we have limited funding, and buying servers to handle the volume of processing that we do was simply not cost-effective.”