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Abacus Group, Inc. Case Studies

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    4.7 / 5.0
    Customer References44 total
    About

    Anywhere365 has become the worldโ€™s leading cloud-based dialogue management and contact center platform, native to Microsoft Teams. It lets you fully leveareg all existing investments in the Microsoft ecosystem in the secure infrastructure of Microsoft Azure. Anywhere365 is uniquely built for the Microsoft buyer and lets you engage your customers effortlessly across any communications channels, from any device and any location. Realtime voice-to-text processing translates over a dozen (for a chat even for over 60) languages. While AI Bots handle all routine requests, live agents work on more complex dialogues. The context of the dialogue always moves with the customer, ensuring the first contact resolution of their issues.

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    4.7 / 5.0
    Customer References4 total
    About

    Centcom combines low-cost, web-enabled predictive dialing with a feature-rich call center management solution that has proven to increase productivity by up to 300%! The Centcom solution provides organizations with the functionality and performance of a predicitve dialer without requiring any investments in hardware, software or communications. All you need to start making calls is a phone line and a computer with an Internet connection.

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    4.7 / 5.0
    Customer References45 total
    About

    Content Guru makes engagement easy. A global leader in cloud communications solutions, they deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the multi-award-winning ๐˜€๐˜๐—ผ๐—ฟ๐—บยฎ solution. Europeโ€™s largest Customer Engagement and Experience solution, ๐˜€๐˜๐—ผ๐—ฟ๐—บ, brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, storm gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.

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