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Abacus Group, Inc. Case Studies

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    4.7 / 5.0
    Customer References10 total
    About

    Aheeva is specialized in products and services within superior technological solutions for contact centers. The Aheeva software suite gathers all the features required for efficiently managing-contact centers: intelligent distribution of inbound and outbound calls, varied and high-performance dialing modes (predictive, progressive, preview), multilingual interface, unlimited number of detailed reports, unlimited number of routing scripts, quality control (remote and real-time listening), audio and video call recording, audio and video live monitoring, staff management. These applications will make your company virtual, for they are integrated into a simple, completely flexible platform, accessible from anywhere, wherever an Internet connection is available.

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  • Reference Rating
    4.7 / 5.0
    Customer References84 total
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    Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalized service experience that scales as your business grows. Teams and their customers benefit from greater satisfaction while automation helps increase service efficiency and effectiveness, which ultimately delivers real business value. Our dedicated customer success team ensures you are up and running quickly and partners with you on your journey to achieving what we call Customer FriendshipTM. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, and Hello Print. Learn more by visiting dixa.com.

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    4.7 / 5.0
    Customer References1119 total
    About

    Twilio, a software and cloud-based communications platform, enables developers and businesses to rapidly build and deploy communication solutions that meet their specific needs. Whether integrating voice, messaging and/or VoIP capabilities into a web or mobile app or building a complete system like a call center, Twilio removes the traditional obstacles to creating effective communications experiences. Twilio gives businesses the ability to innovate, prototype, create, and connect with their customers at the right time and in the way. The company is privately held and based in San Francisco, California.

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