Aheeva is specialized in products and services within superior technological solutions for contact centers. The Aheeva software suite gathers all the features required for efficiently managing-contact centers: intelligent distribution of inbound and outbound calls, varied and high-performance dialing modes (predictive, progressive, preview), multilingual interface, unlimited number of detailed reports, unlimited number of routing scripts, quality control (remote and real-time listening), audio and video call recording, audio and video live monitoring, staff management. These applications will make your company virtual, for they are integrated into a simple, completely flexible platform, accessible from anywhere, wherever an Internet connection is available.
"Pivotal on Demand, powered by Aheeva, is a fully-functional cloud contact centre solution that simplifies deployment and delivers features and functionality that create meaningful customer experiences. As a true on-demand contact centre solution, businesses can seamlessly scale up and down to realise operational benefits, with usage calculated per agent, per day. Pivotal on Demand’s pay-per-use model shifts technology costs to an easy-to-manage operating expense, with no major upfront capital expenditure or defined-term lock-in. And with pre-built integrations to popular CRM solutions, businesses can improve customer satisfaction and create more meaningful interactions.”
Read Aheeva Reviews, Testimonials & Customer References from 10 real Aheeva customers.