"We've been using Zoho CRM for many years; it has been very stable and easy to work with. Customizations are straight-forward, such as UI changes, adding new fields, custom permissions and quick-to-turnaround reports; You can build your own workflow, schedule email notifications, alerts and reports, and also easily import data …

"If we tried to do it manually and track calls, without a proper platform, it would be really challenging. This is where we've seen massive impact—the cycle times have become clear right from lead generation all the way through to collection. The platform has brought transparency to the whole order …