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Freshsales

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Read 81 Freshsales reviews and testimonials from customers, explore 39 case studies and customer success stories, and watch 36 customer videos to see why companies chose Freshsales as their Customer Engagement Software

Top-rated sales CRM for your business. Freshsales (formerly Freshworks CRM) gives you everything you need to have personalized conversations and maximize conversions. Leverage the power of AI to forecast sales, qualify leads faster, and engage with the right prospects.

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  • 81 Testimonials View
  • 39 Case Studies View
  • 36 Customer Videos View
Customer Rating Review Score based on 2924 reference ratings
4.8/5.0 (2924)
  • Winter 2026 Top Performer CRM Software
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81Testimonials

  • “I really like that this CRM tool integrates with Freshdesk and I am a fan of the "open email alert". I am also impressed with the service that I have …

    Dylan T Eagle Business Development

  • “Intelligent workflows are a great way to improve sales productivity. Eliminating manual tasks helps salespeople focus more on selling, because they don't have to worry about maintaining their CRM. We're …

    Yash Madhusudan Co-Founder

  • “In fact, even the recording feature is very useful because it means I don’t have to go back to the customer/prospect time and again to verify something."

    Priya Sales Consultant
80 more testimonials currently locked

39 Case Studies

  • How Freshsales, integrated with Freshdesk and Freshchat, helped Progressive Direct retain over …

    Simon Lindsay Managing Director

  • How Offset Solar’s revenues increased by 400% with Freshsales

    Robert Schmidt Chief Technology Officer

  • How a&s Adria used Freshsales to automate inbound lead management and to …

    Tarik Rovcanin Marketing and Subscription Manager
38 more case studies currently locked

36 Customer Videos

35 more videos currently locked

Additional Freshsales Information & Resources

Read Freshsales Reviews, Testimonials & Customer References from 81 real Freshsales customers.

Browse Freshsales Case Studies, Customer Success Stories, & Customer References from 39 businesses that use Freshsales.

Watch Freshsales Customer Videos to learn why 36 businesses chose Freshsales.

FeaturedCustomers has 1,984,483+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.