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zenloop

Read 34 zenloop reviews and testimonials from customers, explore 12 case studies and customer success stories, and watch customer videos to see why companies chose zenloop as their Net Promoter Score (NPS) Software

zenloop is a NPS feedback management platform which improves customer retention by using the Net Promoter System® (NPS) framework. zenloop's SaaS platform collects quantitative and qualitative feedback through various channels (link, email, website or each embedded). All surveys are easy to reply and achieve high response rates of 30-50%. Their smart label technology analyzes the feedback and automatically identifies all relevant insights and trends. Companies can easily close the feedback loop with their customers and initiate internal processual improvements. zenloop boosts customer relationships and empowers customer centricity in organizations.

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  • 34 Testimonials View
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Customer Rating Review Score based on 2234 reference ratings
4.8/5.0 (2234)
  • Fall 2025 Top Performer Net Promoter Score (NPS) Software
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34Testimonials

  • "We ask for NPS feedback after customer interactions with our service team. It helps us to train and develop our employees and continuously improve our service quality."

    Dagmar Reichenbächer Head of Customer Management

  • “We ask for NPS feedback at five different touchpoints. The surveys can be individualized to achieve extremely high response rates.”

    Daniel Lang Chief Marketing Officer & Chief Technology Officer

  • "zenloop’s feedback live feed motivates our service agents daily. We identify even more unhappy customers and surprise them with an exceptionally fast service."

    Ulrich Spies Director Customer Service & Payment
33 more testimonials currently locked

12 Case Studies

  • How Thalia wins back 70% of dissatisfied Customers with proactive CX Management

    Lena Eickers CRM Manager

  • Caseable Uses NPS® for Process and Product Improvements

    Fabian Louis Managing Director

  • How vertbaudet reduced 35% of Customer Service Tickets with CX Management

    Kim Weintz Head of Customer Exeperince & IT
11 more case studies currently locked

Additional zenloop Information & Resources

Read zenloop Reviews, Testimonials & Customer References from 34 real zenloop customers.

Browse zenloop Case Studies, Customer Success Stories, & Customer References from 12 businesses that use zenloop.

FeaturedCustomers has 1,908,022+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.