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zenloop

Read 34 zenloop reviews and testimonials from customers, explore 14 case studies and customer success stories, and watch customer videos to see why companies chose zenloop as their Customer Feedback Management Software

zenloop is a NPS feedback management platform which improves customer retention by using the Net Promoter System® (NPS) framework. zenloop's SaaS platform collects quantitative and qualitative feedback through various channels (link, email, website or each embedded). All surveys are easy to reply and achieve high response rates of 30-50%. Their smart label technology analyzes the feedback and automatically identifies all relevant insights and trends. Companies can easily close the feedback loop with their customers and initiate internal processual improvements. zenloop boosts customer relationships and empowers customer centricity in organizations.

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  • 34 Testimonials View
  • 14 Case Studies View
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Customer Rating Review Score based on 2423 reference ratings
4.8/5.0 (2423)
  • Fall 2025 Top Performer Net Promoter Score (NPS) Software
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34Testimonials

  • “We ask for NPS feedback at five different touchpoints. The surveys can be individualized to achieve extremely high response rates.”

    Daniel Lang Chief Marketing Officer & Chief Technology Officer

  • "By querying and analyzing NPS with zenloop, we can clearly determine the satisfaction of our partners and the key reasons for it. We use this information to continuously improve our …

    Rafael Strasser Consultant Business Development

  • "We ask for NPS feedback after customer interactions with our service team. It helps us to train and develop our employees and continuously improve our service quality."

    Dagmar Reichenbächer Head of Customer Management
33 more testimonials currently locked

14 Case Studies

  • Caseable Uses NPS® for Process and Product Improvements

    Fabian Louis Managing Director

  • How vertbaudet reduced 35% of Customer Service Tickets with CX Management

    Kim Weintz Head of Customer Exeperince & IT

  • How Stadtwerke Kassel Strategically Implemented 11,000 Customer Voices

13 more case studies currently locked

Additional zenloop Information & Resources

Read zenloop Reviews, Testimonials & Customer References from 34 real zenloop customers.

Browse zenloop Case Studies, Customer Success Stories, & Customer References from 14 businesses that use zenloop.

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